Quality Systems Coordinator

About the role

Assist in the implementation and maintenance of the company’s Quality Management System (QMS). Manage customer and vendor return processes, while serving as a key point of contact for customer quality-related inquiries and issues. Promote a culture of quality, support customer satisfaction, and drive continuous improvement of branch products, processes, and services.

Responsibilities

• Aid in the implementation, maintenance, and continuous improvement of the Quality Management System (QMS).
• Perform internal quality audits and support external audits (customer, registrar, and compliance audits).
• Serve as a primary point of contact for customer quality concerns, complaints, and returns.
• Investigate customer and vendor returns, including root cause analysis and resolution communication.
• Communicate findings and corrective actions clearly to customers and stakeholders.
• Lead or support root cause investigations and corrective/preventive actions (CAPA).
• Support Lean initiatives and continuous improvement activities.
• Document and track quality issues, audit results, and corrective actions.
• Maintain visual management boards and quality documentation.
• Work safely on warehouse floor around machinery and follow all safety protocols.

Requirements

High school diploma or GED (post-secondary education preferred), 2+ years of experience in quality systems or manufacturing, Experience with ISO 9001 and/or AS9100/AS9120, Experience with root cause analysis and corrective actions, Strong communication and organizational skills, Proficiency in Microsoft Office, Strong safety mindset.

Qualifications

Preferred Qualifications: Internal Auditor certification, ASQ CQE or Six Sigma Green Belt, Customer-facing quality experience, Manufacturing or distribution industry experience.

Skills

N/A

Benefits

We offer competitive company benefits to eligible positions, such as: Medical, Dental, Vision Insurance, Life Insurance and Disability, Voluntary Wellness Programs, 401(k) and RRSP programs with Company Match, Paid Vacation and Holidays, Tuition Reimbursement, and more!

Pay

N/A

Schedule

N/A