Quality System Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

About the role

Our Cranial & Spinal Technologies (CST) operating unit advances surgical care for spine and cranial conditions through an integrated ecosystem of implants, navigation, robotics, imaging, and planning tools. Platforms like AiBLE enhance precision, efficiency, and outcomes for complex procedures worldwide.

Responsibilities

• Support the Corrective and Preventive Actions (CAPA) Program, including root cause investigations, application of analysis tools, action planning, execution, and verification of effectiveness.
• Prepare and deliver communications, reports, and documentation related to CAPA activities to internal and external stakeholders.
• Contribute to audit and inspection readiness, support all phases of audits, resolve findings, and serve as liaison with auditors, inspectors, and internal stakeholders.
• Apply a continuous improvement mindset to enhance quality tools, processes, and overall system effectiveness.
• Support interpretation of policies, regulations, and standards to ensure full compliance across the organization.
• Coordinate responses to legal or regulatory requests, including those supporting investigations or litigation.
• Maintain and update quality assurance programs and policies to reflect evolving standards and best practices.
• Communicate and collaborate with internal stakeholders such as Quality, R&D, Regulatory, Operations, Service and Repair, Supplier Quality, Procurement, Operations Quality, and Program Management Office to effectively maintain the Quality Management System.
• Generate and analyze standard reports (e.g., Periodic Review, External Standards, Training, and Quality Data Analysis) for compliance with KPIs, identification of patterns of underperformance to KPIs.
• Coordinate with Quality System Program Manager on the generation of standard reports for QDA, preparation of presentations, coordination with data providers and reviewers, and processing of records within Agile MAP.

Requirements

• Bachelor's degree with a minimum of 2 years of quality assurance experience in the medical device or pharmaceutical industry, OR a Master's degree with 0 prior experience required.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.

Qualifications

• Demonstrated continuous improvement mindset with hands-on experience using quality tools and process improvement methodologies.
• Strong working knowledge of Quality Management Systems (QMS) compliant with ISO 13485 standards, FDA regulatory, EU MDR, and MDSAP requirements.
• Proven experience supporting Corrective and Preventive Actions (CAPA), audits, and Change Control Processes.
• Functional experience in root cause investigation, including application of root cause analysis tools, corrective/preventive action planning, execution, and verification of effectiveness.
• Proficiency with TrackWise and Agile PLM systems.
• Familiarity with change management frameworks and document control processes.
• Excellent communication (verbal and written), critical thinking, interpersonal, organizational, time management, and presentation skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and collaboratively within teams and across functions.

Physical Job Requirements

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.

U.S. Work Authorization & Sponsorship

U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week:

• Health, Dental, and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans (Medtronic Incentive Plan - MIP)
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Pay

Salary ranges for U.S (excl. PR) locations (USD): $75,200.00 - $112,800.00. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.