Quality Support Assistant

Scope of Service

Supports the Quality & Training Department in monitoring, reviewing, evaluating, and reporting quality measures across behavioral health programs to promote continuous quality improvement and effective service delivery.

Essential Duties and Responsibilities

• Complete accurate and timely data uploads to state and other designated reporting systems.
• Export, compile, and distribute monthly and ad hoc reports as requested.
• Maintain and monitor compliance records to support accurate and consistent reporting.
• Conduct chart reviews, quality audits, and data validation activities, documenting findings accurately in assigned tracking tools.
• Assist with departmental reviews, audits, accreditation preparation, and followup activities as needed.
• Maintain, organize, and update department documents, forms, policies, and shared drive resources.
• Provide occasional support for quality-related training initiatives.
• Assist with monitoring corrective action items and tracking completion of required followup activities.
• Maintain department spreadsheets, databases, and electronic tracking systems as assigned.
• Utilize electronic health record systems and other databases to support quality improvement and reporting functions.
• Communicate professionally and collegially with program staff regarding reporting requirements, missing documentation, and quality-related followup items.
• Provide occasional front desk support coverage, when scheduled.

Qualifications

• Strong communication, interpersonal, and organizational skills
• High degree of accuracy and attention to detail
• Is a Team Player
• Excellent computer skills including Microsoft Office (Word, Excel)
• Demonstrated knowledge of electronic systems preferred
• Proficient written and verbal communication skills

Education and/or Experience

• Bachelor’s Degree required
• Minimum one (1) year of experience working in a health care setting or data entry setting
• At least one (1) year of experience in a carerelated quality or data entry role