Quality Supervisor

Riverside, located in Eau Claire, WI, is a precision machining company whose mission is to provide custom precision manufacturing and innovative services to medical, aviation, space, defense, and emerging high‑tech industries.

About the role

The Quality Supervisor plays a critical role in the facility, providing direct oversight of the Inspection, Calibration, and Metrology departments. This highly collaborative position oversees quality systems, manages departmental workload to meet production schedules, coordinates and implements quality projects and processes, and works with Engineering and Production to improve efficiencies while maintaining compliance with all regulatory and customer requirements.

Responsibilities

• Supervise, train, and develop employees in the Quality department who report to this position.
• Support company policies, working with direct reports and collaborating with Management and/or Human Resources to resolve issues or concerns.
• Monitor, prioritize, and manage work through the Inspection department and coordinate workflow across the facility to meet customer delivery commitments.
• Lead the promotion and integration of new ideas and process improvements through the continuous improvement program.
• Coordinate, organize, and collaborate on disposition and processing of nonconforming products as a member of the Material Review Board.
• Assist with troubleshooting issues with inspection processes and equipment.
• Act as a site mentor and provide leadership and training on quality requirements for all employees.
• Communicate production stoppages or constraints to all affected departments at the time of observation.
• Participate in internal and external audits as required.
• Perform any other miscellaneous duties as assigned.
• Conduct yourself and ensure your team conduct themselves in a manner consistent with the company mission, values, code of ethics, policies, and other standards of conduct.

Education and Experience

• Bachelor’s degree in Engineering, Quality, or a related technical field preferred, or an equivalent combination of education and experience.
• 5+ years of experience in a quality, engineering, or manufacturing role.
• 2+ years in a team‑leader related position.
• Previous work experience in an aerospace manufacturing environment preferred.

Knowledge, Skills, and Abilities

• Exceptional leadership, communication, teamwork, and problem‑solving skills.
• Working knowledge of quality tools and advanced problem‑solving methodologies such as 5‑Why, Fishbone Diagrams, and related techniques.