Quality Supervisor

About the Role

Lead the overall quality process in label production, making decisions on suspect or non-conform products (raw material, semi-finished goods, finished goods) to ensure quality standards are met and customer satisfaction is achieved. Manage and lead all internal audit processes, including product and procedural audits, and assist your team with corrective actions by participating in root cause analysis and implementing corrective measures. Oversee conformity management by collecting and entering data, and addressing customer and supplier complaints. Support the QC Tech in maintaining proper instrument calibrations.

Responsibilities

• Substitute the Quality Technician to respond to production floor quality demands.
• Make quality decisions for the proper treatment of non-conform products.
• Sort finished or semi-finished goods or provide information/samples required for production sorting.
• Plan and execute quality audits.
• Analyze non-conformity reports.
• Respond to customer emails (complaints, documentation requests).
• Investigate customer complaints.
• Enter customer complaints in the electronic X3 Web system.
• Initiate corrective actions by addressing the root cause.
• Enter corrective actions in the electronic X3 Web system.
• Implement and verify corrective actions.
• Investigate supplier complaints.
• Enter supplier complaints in the electronic X3 Web system.
• Prepare customer and supplier claims.
• Support the Process 10 Manager with the management of measuring instruments and calibration guides.
• Support the technical department with quality assurance testing.
• Assist the QMS Director in maintaining the documentation system (elaborating, modifying, applying, and removing documents).
• Participate in additional improvement projects as defined by the immediate supervisor or IML Labels.

Requirements

• Good communication skills (written and verbal).
• Ability to work physically (standing, lifting, sorting).
• Familiarity with Microsoft Office Suite and web-based software.
• Strong audit and investigation skills.
• Proficiency in English (written and verbal).
• Detail-oriented.
• Integrity.
• Adaptable and flexible.
• Analytical skills.
• Leadership skills.
• Spanish language skills are a plus but not required.

Qualifications

• High school diploma or equivalent (required).
• 2+ years of experience in label production (preferred).
• 2+ years of manufacturing experience (an asset).
• 2+ years of prior experience in Quality Assurance (preferred).