Quality Supervisor - 2nd Shift (4 PM - 2:30 AM)

About the role

The Quality Supervisor will partner closely with Production, Quality Engineering, Workcell Management, Talent Acquisition, and other cross-functional teams to ensure appropriate staffing, effective training, strong employee performance, and consistent execution of quality standards.

Schedule

Monday through Thursday, 4:00 PM – 2:30 AM

Responsibilities

Leadership & People Management

• Lead the day-to-day activities of QC, Packout, and OBA personnel to achieve quality, productivity, and operational objectives.
• Promote a positive, collaborative work environment that encourages accountability, employee engagement, development, and continuous improvement.
• Establish clear and measurable expectations aligned with operational metrics, quality targets, customer requirements, and business objectives.
• Provide ongoing coaching and feedback based on employee performance and input from cross-functional partners.
• Conduct timely and professional performance evaluations and recognize employee contributions fairly and consistently.
• Address performance concerns appropriately and support corrective actions when necessary.
• Maintain team focus, communication, and coordination during high-pressure situations or changing production priorities.

Recruitment, Retention & Team Development

• Partner with Talent Acquisition to identify staffing needs, establish hiring criteria, and recruit qualified QC, Packout, and OBA personnel.
• Participate in candidate interviews and hiring decisions based on department and business needs.
• Monitor staffing and turnover trends and implement strategies that support employee retention and engagement.
• Continuously assess individual and team strengths, performance, and development opportunities.
• Develop, implement, and validate training programs for QC, Packout, and OBA functions.
• Foster a culture of continuous learning and provide employees with the coaching and resources necessary to succeed in their roles.

Quality & Operational Responsibilities

• Develop and manage shift schedules to optimize labor utilization and ensure appropriate coverage based on production requirements.
• Oversee departmental staffing, output, quality performance, and operational metrics.
• Ensure QC, Packout, and OBA activities comply with customer requirements, internal procedures, quality standards, and applicable industry requirements.
• Provide technical guidance and support to resolve quality, inspection, and production-related issues.
• Train and develop OBA Auditors to effectively evaluate products from the external customer's perspective.
• Train and develop QC Inspectors to identify defects, maintain inspection standards, and minimize customer escapes.
• Maintain working knowledge of Packout Operator, QC Inspector, and OBA Auditor responsibilities and provide operational support when necessary.
• Analyze quality performance using Defects Per Million (DPM), audit results, inspection data, and other applicable quality metrics.
• Identify performance or process gaps and partner with appropriate teams to develop and implement corrective actions.
• Monitor process health through routine audits in collaboration with OBA and Quality personnel.
• Lead or support 5S, process, and quality audits to promote workplace organization, process discipline, and operational efficiency.
• Identify opportunities for continuous improvement and support initiatives that improve quality, productivity, and overall operational performance.

Communication & Cross-Functional Collaboration

• Promote open, professional communication and collaboration across the department.
• Clearly communicate expectations, priorities, quality concerns, and business updates to employees.
• Encourage employee feedback and create opportunities for team engagement.
• Adapt communication style to effectively work with employees, leadership, and cross-functional partners.
• Collaborate with Line Managers, Quality Engineers, Workcell Managers, Production, Engineering, and other teams to address quality and operational concerns.

Compliance & Safety

• Ensure compliance with company safety, health, environmental, quality, and security requirements.
• Maintain adherence to established company policies, procedures, and quality standards.
• Model safe work practices and hold team members accountable for following applicable safety requirements.
• Ensure employees are appropriately trained on procedures and standards applicable to their responsibilities.
• Maintain a safe, clean, and organized work environment.

Supervisory Responsibilities

• Directly supervise assigned employees and provide leadership in areas including hiring, training, employee development, performance management, corrective action, and other employment-related decisions.
• Lead workforce planning, team structure, scheduling, and day-to-day departmental operations.
• Ensure appropriate staffing and resource alignment to meet production and quality requirements.
• Support employee growth by identifying development opportunities and providing ongoing coaching and feedback.
• Perform other duties and responsibilities as assigned.

Qualifications

• Strong knowledge of manufacturing quality control, inspection, and operational processes.
• Demonstrated ability to lead, coach, develop, and motivate employees in a manufacturing environment.
• Strong understanding of quality metrics, inspection processes, root cause analysis, corrective actions, and continuous improvement principles.
• Ability to analyze quality and operational data, identify trends, and translate findings into actionable improvements.
• Strong problem-solving and decision-making skills with the ability to exercise sound judgment in a fast-paced environment.
• Ability to effectively prioritize staffing, production, and quality requirements while managing changing business needs.
• Strong interpersonal skills with the ability to build effective relationships across multiple departments and levels of the organization.
• Excellent written and verbal communication skills.
• Ability to appropriately manage employee performance and maintain accountability while fostering a positive team environment.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Results-driven and solutions-oriented approach with a commitment to quality and continuous improvement.
• Strong computer skills, including proficiency with Microsoft Office applications such as Word and Excel.

Education and Experience

• Bachelor's degree in Quality, Engineering, Manufacturing, Business, Operations, or a related field preferred.
• 5+ years of relevant experience in manufacturing, quality, or operations required.
• Previous experience leading or supervising employees in a manufacturing or quality environment strongly preferred.
• Experience supporting QC, inspection, audit, packout, or related manufacturing quality functions preferred.