Quality Standards Specialist

About the role

NTT Global Data Centers is seeking a Quality Standards Specialist to manage and continuously improve the Quality Standards Framework and Internal Audit Framework within our Integrated Management System (IMS). The role is responsible for maintaining IMS documentation, planning and conducting internal audits, while supporting audit readiness for external certification audits, and alignment with evolving certification and applicable regulatory requirements.

Key responsibilities

• Drive the standardization and continuous improvement of the Quality Standards Framework, including audit processes, methodologies, documentation, and supporting tools.
• Maintain and continuously improve the Internal Audit Framework, ensuring alignment with applicable certification standards and regulatory requirements within the IMS.
• Plan, conduct, report on, and follow up on internal audits to verify compliance with internal policies, certification standards, and applicable regulations.
• Develop and maintain IMS documentation, including the IMS Policy, Stakeholder Analysis, SWOT Analysis, Management Review Report, and other related documents.
• Monitor changes to certification standards, assess their impact, and implement the necessary updates to the Quality Standards Framework and IMS Internal Audit Framework.
• In exceptional cases, support external certification audits (e.g., PCI DSS) by coordinating evidence collection and working with internal stakeholders and external auditors throughout the audit process.
• Collaborate with Governance, Risk & Compliance (GRC) and operational teams to ensure the Quality Standards Framework and IMS Internal Audit Framework remain up to date and are consistently applied.
• Contribute to management reporting by providing insights into internal audit status and Quality Standards initiatives.
• Support the delivery of GRC initiatives and projects while promoting a collaborative, innovative, and quality-focused culture.

Knowledge & attributes

• High attention to detail and commitment to quality and continuous improvement.
• Excellent organizational, planning, and project coordination skills.
• Strong communication, facilitation, and stakeholder management skills.
• Strong process documentation skills, with the ability to develop, maintain, and improve policies, processes, work instructions, and other governance documentation.
• Good analytical skills with the ability to interpret standards, regulations, and audit results.
• Ability to effectively leverage AI-enabled tools to enhance documentation and process efficiencies while applying appropriate human judgment and ensuring responsible AI use.
• Excellent written and verbal communication skills in English.

Qualifications & certifications

• Successfully completed university degree (Bachelor/Master/Diploma) or comparable professional experience.
• Strong knowledge of ISO management system standards (e.g., ISO 9001, ISO 27001, ISO 14001, ISO 50001) and their practical application.
• Professional auditing qualifications (e.g., Lead Auditor, Internal Auditor).
• Excellent written and verbal communication skills in English.

Required experience

• Several years of professional experience in Internal Auditing, Quality Management, or other comparable Governance function.
• Proven experience in planning and executing internal audits.
• Good understanding of risk management principles.
• Familiarity with Integrated Management Systems (IMS).
• Experience in document management, including developing policies, processes, and other controlled documentation.

Working model

Remote-first working model with scheduled on-site visits as required for internal audits and, where needed, to support external audit activities.

Physical requirements

• Ability and willingness to travel internationally for audits.
• Perform work from a remote location with stable internet connection.

Compensation

Base salary for this position is $104,900 – $149,800. All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan.