Quality Specialist - PA

Responsibilities

• Supports implementation and monitoring of the organizations' Quality Management (QM) Plan, including tracking key performance indicators and quality outcomes.
• Participates in Quality Assurance and Improvement (QA&I) activities, including data collection, analysis, reporting to identify trends and risks, and collaboration with external stakeholders.
• Uses performance data and analytics to evaluate program effectiveness and support operational decision-making.
• Conducts or supports certified investigations, including interviews, documentation review, evidence gathering, and final report preparation.
• Participates in root cause analysis and develops actional recommendations.
• Maintains oversight of corrective action plans resulting from audits, investigations, and performance concerns.
• Tracks and analyzes incident and investigation trends to identify systemic issues and opportunities for improvement.
• Affords assistance in the preparation for regulatory review, external audits, and accreditation surveys.

Qualifications

• ODP Certified Investigator certification preferred
• ODP Quality Management certification