Quality Specialist

Description

Support, promote, and maintain the Quality Management System (QMS) while driving continuous improvement initiatives that enhance compliance, operational effectiveness, and overall product quality.

Serve as a key quality resource for manufacturing, customer, and regulatory requirements by auditing systems and processes, investigating quality issues, managing corrective actions, supporting audits, and ensuring ongoing adherence to quality standards.

Requirements

• Audit quality systems, manufacturing processes, and finished products to ensure compliance with internal, customer, and regulatory requirements.
• Conduct final inspections and perform batch and ticket reviews to verify product conformity.
• Facilitate root-cause investigations for internal nonconformances and customer issues; implement, track, and document corrective actions.
• Determine product acceptability and disposition of nonconforming materials.
• Develop, revise, and maintain quality procedures, work instructions, and supporting documentation.
• Provide guidance and support to employees regarding Quality Management System requirements.
• Collaborate with managers, supervisors, customers, and cross-functional teams through written and verbal communication.
• Deliver Quality System training and reinforce a positive quality culture throughout the organization.
• Support project management activities and quality-related improvement initiatives.
• Lead internal audits, including planning, scheduling, execution, reporting, and follow-up activities.
• Analyze quality performance data, customer complaints, audit findings, and nonconformance trends to identify improvement opportunities.
• Define quality acceptance standards using specifications, drawings, samples, and established criteria.
• Simplify and improve existing QMS documentation for usability and compliance.
• Participate in customer meetings and present quality metrics and findings to all levels of the organization.
• Implement updates to the Quality Management System to meet regulatory and customer requirements.
• Carefully coordinate and manage the Change Control process.
• Respond to customer audits, assessments, and questionnaires.
• Serve as backup to the Quality Manager when required.
• Prepare quality-related presentations, including GMP and Management Review materials.
• Support and host customer, ISO, FSC, and SFI audits, as required.
• Close document control discrepancies and manage corrections within the document management system.
• Perform other duties and special projects as assigned.

Qualifications

• A high school diploma or GED.
• Minimum one year of related quality assurance, quality systems, or manufacturing experience.
• Ability to effectively present information to customers, employees, and small groups.
• Ability to respond professionally to customer inquiries, complaints, and regulatory requests.
• Strong written communication skills with the ability to prepare reports and business correspondence.
• Working knowledge of mathematics, including basic algebra and geometry.
• Proficiency with Microsoft Office applications, email, databases, spreadsheets, and reporting tools.
• Ability to communicate effectively by telephone and provide customer support when needed.
• Knowledge of modern office systems, records management, and administrative procedures.
• Ability to establish, maintain, and access controlled records and permanent files.
• Ability to meet applicable mechanical aptitude testing requirements.
• General understanding of manufacturing equipment, tools, gauges, auditing techniques, troubleshooting, and calibration processes.
• Ability to pass color vision and color hue testing requirements.
• Demonstrated reliability and consistent attendance.
• Ability to perform all essential job functions with or without reasonable accommodation.