Quality Specialist

Job Summary

Purdue University seeks an individual to join the Manufacturing Extension Partnership (MEP) team. The MEP advances Indiana's prosperity, health, and quality of life by serving hundreds of manufacturing companies annually. The Quality Specialist role involves delivering high-value consulting and training services, leading implementation and improvement of quality management systems, and contributing to the development of new services and tools.

CORE RESPONSIBILITIES

• Deliver training and consulting services related to Quality Management Systems and quality improvement to achieve maximum business impact for the client base.
• Support implementation, maintenance, and improvement of systems and processes aligned with standards such as ISO 9001, AS9100, IATF 16949, ISO 13485, and related customer or regulatory requirements.
• Conduct assessments, gap reviews, internal audit support, corrective action support, documentation development, and certification readiness activities.
• Maintain a high level of billable utilization and service delivery efficiency goals as determined by organizational performance goals.
• Assist the MEP leadership team in management of delivery capacity, flexibility, and development.

PROFESSIONAL DEVELOPMENT

• Maintain or earn credentials and professional development necessary for industry and client needs, such as quality certifications, lead auditor credentials, ISO-related training, and other relevant certifications.
• Seek mentors, orientation, and learning opportunities that support expansion into new sectors, standards, and service offerings.

CLIENT RELATIONS/BUSINESS DEVELOPMENT RESPONSIBILITIES

• Actively seek follow-up projects to further assist clients during on-site projects and public training events.
• Work independently and with the account management team to develop new business opportunities.
• Collaborate on work statements, bids, and RFPs for services to be performed.
• Provide the appropriate level of detail, inclusive of all effort and time required for completing services.
• Build rapport within each project's organization, expand the relationship base, enhance the goodwill of Purdue, and identify adjacent opportunities for MEP, TAP, or Purdue University.

INSTRUCTIONAL DESIGN AND CURRICULUM DEVELOPMENT

• Design new and modify existing training, workshops, tools, and consulting curricula related to quality systems, auditing, corrective action, problem solving, core tools, and other quality topics.
• Seek relevant professional development that is customer-focused and results in new or enhanced services.

COLLABORATION AND CONTINUUAL IMPROVEMENT

• Contribute to effective and efficient operations within the role and across the organization.
• Participate in team initiatives and continuous improvement efforts, with these contributions reflected in performance evaluations.
• Aid in managing our internal quality system.
• Identify opportunities to improve MEP service delivery, tools and internal processes.