Quality Specialist

Duties And Responsibilities

• Ensures customer satisfaction and the increase of product/process quality through measures such as: PPM, cost of quality, number of concerns/Q.R.'s and quality ratings.
• Aims to achieve these objectives in the most cost-effective manner.
• Performs customer courtesy visits.
• Travels to customer locations to address quality issues.
• Uses the 8-D program solving process to identify root cause and develop corrective actions.
• Conducts tear-down analysis and disposition of all customer returns.
• Oversees implementation of continuous improvement activities.
• Collaborates within a team regarding design issues.
• Obtains quotes for prototype builds, gages, etc.
• Designs various small gages which affect quality.
• Collaborates in coordinating internal and external sort or rework activities.
• Develops and maintains various documentation (Control Plans, P.P.A.P., P.F.M.E.A., Process Flow, etc.) pursuant to IATF 16949 guidelines.
• Performs other related duties as assigned by management.

Qualifications

• Bachelor's Degree (BA/BS) from four-year college or university in Engineering, Industrial Technology, or other related field.
• Computer skills required: Ability to utilize computer applications such as Windows and Microsoft Office Suite.
• Other skills required: Tier One or Tier Two automotive supplier experience preferred; Knowledge of blue prints and geometric dimensioning and tolerancing; Must be able and willing to travel frequently to customer locations.

Competencies

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and analyzes data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Physical Demands And Work Environment

• Occasionally required to stand or walk.
• Frequently required to sit or utilize hand and finger dexterity.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually quiet.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include: close vision and ability to adjust focus.

Job Type

Full-time

Pay

From $50,000.00 per year

Benefits

• 401(k)401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule

8 hour shift
Day shift
Monday to Friday
Overtime
Weekends as needed

Work Location

In person