Quality Specialist

Duties And Responsibilities

• Lead and coordinate process and quality improvement initiatives across production operations
• Monitor and analyze daily production output to identify trends and ensure adherence to quality metrics
• Develop and maintain systematic processes for product quality reviews, complaint investigations, corrective/preventative actions (CAPA), and continuous improvement tracking
• Establish, review, and update quality specifications, standards, and inspection methods for corrugated packaging products
• Manage and strengthen supplier and customer quality relationships, ensuring clear communication and resolution of quality issues
• Oversee document control and record management in compliance with ISO 9001 and customer requirements
• Lead internal audits and readiness activities for ISO 9001, GMI, GFSI, ISO 13485, and FDA-related certifications, ensuring ongoing compliance
• Apply Lean Manufacturing and Six Sigma methodologies to identify root causes and implement sustainable corrective actions
• Develop and deliver quality training programs to enhance employee understanding of quality objectives, programs, and tools
• Conduct internal process audits and ensure adherence to established procedures and quality standards
• Collaborate cross-functionally to ensure customer satisfaction, cost reduction, and operational efficiency
• May be required to travel to customer sites for issue resolution or new customer onboarding activities

Required Education, Experience And Skills

• Bachelor’s degree in supply chain, quality, engineering, management, or related social sciences fields and 2+ years of quality assurance, quality control, supervisory, or manufacturing experience, or any equivalent combination of education and experience
• Strong computer proficiency and some statistical understanding

Preferred Education, Experience And Skills

• ISO 9001 training and/or internal auditor certification preferred
• 4+ years of manufacturing quality experience in an ISO 9001 or 13485-compliant organization
• 2+ years of experience managing customer interactions, gathering and relaying technical information
• Experience in corrugated packaging or paperboard manufacturing
• Previous leadership or cross-functional team coordination experience
• Excellent written and verbal communication skills
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities
• Proven ability to develop and maintain effective supplier and customer relationships