Quality Specialist- 5339s & Child Placement Agreements

About the Role

The Quality Management Specialist assists in implementing quality systems and developing System of Care (SOC) policies and procedures. This role involves reviewing case files, assessments, and documentation to ensure compliance with legal requirements, agency policies, and best practices. The specialist collaborates with case management, supervisors, and other stakeholders to identify areas for improvement and provide constructive feedback to enhance service delivery and outcomes for children and families.

Responsibilities

• Conduct thorough reviews of case files, including assessments, investigative reports, and service plans, to assess compliance with legal mandates, agency policies, and quality standards.
• Monitor psychotropic medications and ensure compliance with state, federal, and policy standards.
• Evaluate the accuracy, completeness, and timeliness of case documentation, ensuring all required information is appropriately documented and maintained.
• Review and track Child Placement Agreements to ensure compliance with state requirements.
• Identify strengths, patterns, and areas for improvement in case management practices, documentation, and service delivery through systematic reviews and analysis.
• Collaborate and provide technical assistance to caseworkers, supervisors, and other stakeholders to enhance the quality and effectiveness of interventions and services.
• Develop and implement quality improvement training and resources to support continuous education.
• Participate in case review meetings, multidisciplinary teams, and other forums to share insights, best practices, and lessons learned.
• Maintain confidentiality and adhere to ethical standards in handling sensitive information and case-related discussions.
• Review incident reports to determine next steps related to psychotropic medications and/or child placement agreements.
• Conduct regular audits of psychotropic medication and child placement agreements.
• Analyze and prepare weekly performance reports.
• Perform other duties as assigned to support departmental and agency goals.
• Drive and maintain reliable transportation to perform required field-based activities.
• Maintain regular in-office attendance when not performing field-based duties to collaborate with team members, participate in meetings, and access agency resources.

Requirements

• Ability to perform each essential duty satisfactorily.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Schedule

Standard business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. This position averages 40 hours per week and is in-office based. Work hours may vary, including evenings and weekends, as needed to meet operational demands. All hours worked will be compensated in accordance with the Fair Labor Standards Act (FLSA) and agency policies.

Travel

Travel within and outside of Hillsborough County is required.

Training

All employees are required to complete fifteen (15) hours of training annually, which may be completed online or in a classroom setting. Employees holding a relevant credential or license must meet all training and continuing education requirements to maintain it.

This position does not have direct supervisory responsibilities.