Quality Senior Principal Engineer

What you’ll achieve

• Lead complex business transformation initiatives that improve operational performance, accelerate technology adoption, and unlock value across Dell Services.
• Partner with Business and IT stakeholders to analyze challenges, define future-state solutions, and drive implementation of process and technology improvements.
• Serve as a key transformation leader, applying process engineering, analytics, and AI-enabled capabilities to solve high-impact business problems.

About the role

The Quality Engineering team in Round Rock, Texas, is part of Services Process Transformation within Dell Technologies. This team plays a central role in designing, optimizing, and governing business processes that drive revenue growth, enhance customer experience, and improve operational efficiency across Dell Services.

Responsibilities

• Define process architecture, operating models, and transformation strategies that enable the evolution of Services-wide systems, technologies, and business capabilities.
• Collaborate with global stakeholders to deliver scalable solutions that improve business outcomes and prepare Dell Services for the future.
• Apply process engineering, analytics, and AI-enabled capabilities to solve high-impact business problems.

Requirements

• Proven leadership experience in process improvement and transformation.
• Strong analytical skills and ability to translate complex business challenges into actionable solutions.
• Experience with process modeling tools and methodologies such as BPMN, Lean, Six Sigma, or similar.
• Knowledge of AI and machine learning principles and their application to business processes.
• Excellent communication and collaboration skills, with the ability to influence and engage diverse stakeholders.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Operations Research, or a related field.
• Minimum 10 years of relevant experience in process engineering, quality assurance, or a related field.
• Professional certifications in process improvement methodologies (e.g., PMP, CQE) are a plus.

Skills

• Process engineering and optimization techniques.
• Data analysis and interpretation skills.
• AI and machine learning applications to business processes.
• Project management and stakeholder engagement skills.

Benefits

Dell Technologies offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. The company also supports work-life balance through flexible scheduling and remote work options where possible.

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Full-time position with standard business hours.