Quality & Safety Lead

Safety

Maintain and continuously improve the Safety Management System (SMS) to ensure compliance with regulatory requirements (e.g., OSHA, DOT/PHMSA) and company standards.
Identify safety risks, trends, and systemic issues through data analysis, audits, and field observations.
Lead incident, near-miss, and high-potential event investigations using structured root cause analysis methodologies (e.g., 5 Whys, Fishbone).
Develop, track, and ensure closure of corrective and preventive actions (CAPAs) related to safety performance.
Manage safety KPIs (leading and lagging) with clear ownership and accountability.
Plan and conduct safety audits, field assessments, and compliance reviews.
Promote open reporting, workforce engagement, and proactive hazard identification.
Partner with operations to embed risk mitigation, standard work, and safe execution into daily activities.
Maintain a working understanding of Human & Organizational Performance (HOP) principles and their practical application.

Quality

Maintain and continuously improve the Quality Management System (QMS) to ensure compliance with company standards, ISO frameworks, and regulatory requirements.
Develop, update, and control quality procedures, work instructions, and policies.
Plan and execute internal, supplier, and process audits, and support external audits (customers, regulators, registrars).
Track audit findings and ensure effective closure of corrective actions.
Lead Corrective and Preventive Action (CAPA) and nonconformance management processes.
Manage quality KPIs with clear ownership and accountability.
Analyze quality metrics to identify trends, risks, and improvement opportunities.
Partner with operations and engineering to ensure quality requirements are embedded into field execution.
Drive continuous improvement initiatives to reduce variation, eliminate rework, and improve process reliability.

Training

Evaluate training programs to ensure alignment with safety expectations, quality standards, and operational needs.
Identify training gaps using performance data from both safety and quality systems.
Develop and implement improvements to enhance training effectiveness and retention.
Support competency validation processes to ensure workforce capability and readiness.
Establish and monitor training compliance and effectiveness KPIs.
Ensure training content reflects current safety, quality, regulatory, and operational requirements.
Partner with operations to ensure training translates into consistent front line execution.

Operational Excellence & Performance Management

Establish, track, and drive continuous improvement of KPIs across safety, quality, and training, ensuring equal visibility and accountability.
Maintain data sources for dashboards and performance reporting systems.
Drive issues through full lifecycle: identification, root cause, corrective action, validation, and standardization.
Ensure improvements are sustained and embedded into standard work.
Act as a change agent to embed continuous improvement and Operational Excellence principles across the organization.

Competencies

Analytical and systems thinking
Influence without authority
Strong accountability and follow-through
Data-driven decision making
Operational and field credibility
Continuous improvement mindset

Knowledge, Skills, And Experience

5+ years of experience in both safety and/or quality systems, training, or field operations, with demonstrated understanding of their interdependence.
Bachelor’s degree in Safety, Engineering, Environmental Science, Quality Engineering, Industrial Engineering, Manufacturing Engineering, or related technical discipline (or equivalent experience)
Strong background in auditing, compliance, and corrective action (CAPA) management across safety and quality domains.
Experience with Safety Management Systems (SMS) and Quality Management Systems (QMS)
Knowledge of Operational Excellence principles (continuous improvement, root cause analysis, standard operating procedures (SOPs))
Experience in field-based operational environments including lone workers
Proven ability to manage KPIs and drive accountability to measurable outcomes across safety and quality
Experience in utility services, natural gas, pipeline, or oil & gas industries
Certifications supporting both disciplines (e.g., CSP, ASP, CUSP, Lean Six Sigma, ISO Auditor)
Familiarity with OSHA, DOT/PHMSA regulations and ISO 9001 standards
Experience with KPI dashboards and data analytics tools (Power BI, Excel, etc.)
Background in training systems, instructional design, or competency development

Frequent travel within assigned region based on business needs, up to 75%.