Quality/Risk Director

About the role

As a Quality/Risk Director at Encompass Health, you will oversee a hospital-wide quality management program, collaborating with various stakeholders to monitor and enhance the quality of patient care services.

Responsibilities

• Ensure compliance with regulatory agencies, accrediting bodies, corporate and hospital policies, and procedures.
• Develop, implement, and maintain quality assessment and improvement programs.
• Audit compliance with federal, state, and industry regulatory and accreditation standards, facilitating processes to remediate and/or maintain compliance.
• Provide organizational education related to regulations and standards and coordinate local, state, federal, and accreditation surveys.
• Use a variety of applications (including, but not limited to, PatCom, UDS, ORYX, and Press Ganey) to identify improvement opportunities, generate reports, research issues, identify resources, and access external databases.
• Ensure the update and maintenance of hospital plans, including the Provision of Care/Scope of Services, Leadership, Information Management, Utilization Review, Infection Control, and Patient Safety plans.
• Oversee risk management activities, including completion of incident reports, notice of potential claims, corrective action planning, and incident reporting to the Corporate Risk Manager.
• Collaborate with other departments to coordinate care and promptly resolve patient concerns or complaints.

Qualifications

• A bachelor's degree in healthcare or a related field is preferred.
• A license or certification as required by state regulations.
• Experience in Quality and/or Risk Management, including primary responsibility for performance improvement activities, regulatory compliance, conflict resolution, leadership, and risk management activities.