Quality, Risk, and Compliance Specialist

Planned Parenthood of Greater Ohio is seeking a mission-minded Quality, Risk, and Compliance Specialist to support our organization-wide quality, regulatory compliance, risk management, and accreditation efforts.

Union Status: Non-Union Position. FLSA Status: Hourly, Non-Exempt

About The Role

The Quality, Risk, and Compliance Specialist helps coordinate the systems, audits, reporting, and administrative processes that support safe, compliant, and high-quality healthcare services. This position works across departments to prepare for accreditation and regulatory reviews, conduct audits, track corrective actions, support quality improvement projects, and maintain required documentation. The Specialist also provides administrative and systems support for committees, incident reporting, policy management, patient experience, licensing, infection prevention, language access, and other quality, risk, and compliance initiatives. The ideal candidate is organized, analytical, and comfortable managing multiple projects with firm deadlines. This role requires strong follow-through, careful documentation, sound judgment, and the ability to work collaboratively while holding workstreams and stakeholders accountable to established expectations.

Our Mission

We deliver innovative health care, education, and advocacy no matter what.

Our Core Values

• Accountable: We take responsibility for our actions and decisions
• Adaptable: We embrace change and remain flexible and resilient
• Collaborative: We work together, valuing diverse perspectives
• Kind: We treat everyone with compassion and respect
• Non-judgmental: We create a safe and inclusive environment
• Solution-oriented: We each operate as champions who look for effective solutions to challenges
• Strategic: We approach our work with a clear vision and thoughtful planning

What You’ll Do

• Coordinate audit schedules, accreditation preparation, regulatory reviews, and other compliance-readiness activities.
• Conduct assigned quality and compliance audits and compile, analyze, track, and report findings.
• Document and monitor root cause analyses, corrective action plans, and performance improvement plans, following up with stakeholders on required actions and timelines.
• Support quality, risk, compliance, clinical quality, patient experience, safety, privacy, infection prevention, language access, and incident-reporting initiatives.
• Coordinate committee meetings, communications, agendas, minutes, reports, workplans, and project documentation.
• Prepare reports and summaries and support analysis of quality, compliance, risk, safety, and patient-experience trends.
• Support the organization’s policy management and quality systems, including user access, report distribution, access reviews, and staff assistance.
• Complete assigned licensing, insurance, limited English proficiency assessment, translation-coordination, recordkeeping, and standard operating procedure responsibilities.
• Provide quality, risk, and compliance guidance and training to staff within the scope of the position.
• Identify and appropriately report potential quality, risk, safety, privacy, equity, patient complaint, adverse event, and near-miss concerns.

Required Qualifications

• Bachelor’s degree in a related field or at least four years of related work experience in quality, risk, compliance, healthcare administration, audit coordination, regulatory support, or a comparable area.
• Ability to manage competing priorities, work under pressure, and meet established deadlines.
• Strong written and verbal communication, organization, and attention to detail.
• Ability to analyze information, identify concerns, and prepare clear reports and summaries.
• Proficiency with word-processing, spreadsheet, email, data-management, and document-management systems.
• Ability to coordinate complex projects and follow up with stakeholders regarding required actions and timelines.
• Ability to facilitate meetings and provide training or technical support in a professional setting.
• Ability to handle confidential and sensitive information appropriately.
• Ability to work independently while contributing effectively to cross-functional teams.
• Commitment to Planned Parenthood’s mission, values, and service standards.

Preferred Qualifications

• Three or more years of experience coordinating complex programs, projects, audits, or compliance activities.
• Experience working in healthcare quality, risk management, regulatory compliance, accreditation, or clinical operations.
• Knowledge of sexual and reproductive healthcare.
• Knowledge of OSHA, CLIA, HIPAA, infection prevention, language-access, or related healthcare requirements.
• Experience using policy-management, incident-reporting, audit-tracking, or healthcare data systems.
• Current, active Ohio Licensed Practical Nurse license.

What We Offer

• Paid time off
• Paid parental family leave
• Medical coverage, with 90% employer-paid base plans for individual coverage
• Employer-paid vision coverage
• Dental coverage
• Employer-paid life insurance
• Employer-paid accidental death and dismemberment insurance
• Employer-paid short-term and long-term disability coverage
• 401(k) plan with an employer contribution of up to 4%
• Ten paid holidays each year
• Two floating holidays each year
• Financial incentive program for certified bilingual Associates*

*Qualified Associates who demonstrate fluency in a needed language, including Spanish, Nepali, or Somali depending on the geographic service area, may receive a $1.00-per-hour differential following successful completion of the language assessment.