Quality Regional Nurse

About Hopscotch Primary Care

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, across settings, and wrapping resources around the patients who need them most. Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch.

Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time. Today, we are serving thousands of patients in our value-based care model and the number is growing every day.

About the Role

We are seeking a detail-oriented, mission-driven individual for the Clinical Quality Regional Nurse position. Reporting to the Vice President, Care Delivery and Innovation and working closely with the Regional Operations and Ops Excellence teams, this individual will enable outstanding patient care and success of the clinical care teams. The role will be responsible for supporting day-to-day clinical operations and serving as the Subject Matter Expert (SME) for Licensed Practical Nurses (LPNs) and Medical Assistants (MAs). The role will require travel 4-5 days per week to our clinics throughout Western North Carolina.

Responsibilities

• Collaborate with Operations Excellence team to develop onboarding materials for LPN and MA roles
• Partner with Regional Operations to onboard LPNs and MAs
• Deliver ongoing education to LPNs and MAs, including annual clinical competencies
• Day-to-day support for clinical vendor relationships (e.g. LabCorp, Vaxcare)
• Represent clinical operations on the patient safety committee
• Conduct clinic site audits
• Support clinical escalation for LPNs and MAs
• Serve as a mentor to Lead LPN, Lead MAs, and MA Trainers
• Partner with Ops Excellence to standardize clinical workflows for LPNs and MAs
• Collaborate with Care Center Managers (CCM) on coaching for LPNs and MAs, including performance reviews
• Drive performance on clinical programs such as Screening & Vaccination and Triage
• Develop clinical policies and procedures to drive standardization

Requirements

• Licensed as a RN in the state of North Carolina or willingness to obtain licensure
• Experience as a RN in a medical setting
• Strong understanding of the LPN and MA roles, including scope and responsibilities
• Ability to review key program metrics and drive performance
• Prioritize high-quality, timely patient care
• Experience engaging teammates as a leader
• Experience within rural healthcare settings
• Ability to execute and operate at a fast pace, bringing focus and structure to situations as needed
• Comfortable with ambiguity and bringing ideas for structure
• Passion for a mission-driven organization and willingness to 'go the extra mile'
• Respectful yet assertive communication, both written and verbal, to engage teams

Skills

• Demonstrated motivation, perseverance, and confidence by solving problems, planning proactively, taking initiative, and delivering results with autonomy
• Embody Hopscotch values: Patients First, Team Always, Rise to the Challenge, Bring Joy to the Journey, Make Every Moment Count, Data, Insight, Action

Benefits

We offer competitive compensation and benefits for our employees and a collaborative, positive culture committed to patient care. At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity, and encourage all to apply to join our team.