Quality Program Manager

What You'll Do

• NSF Certified for Sport Program Management
  • Own day-to-day coordination of the NSF Certified for Sport program across applicable products.
  • Cook up required testing, sample submissions, documentation, and follow-ups with NSF, internal teams, labs, and co-manufacturers.
  • Maintain certification timelines, renewal requirements, product documentation, and testing calendars, for both existing and new product launches.
• QMS and Testing Program Management
  • Maintain and continuously improve the Quality Management System (QMS) and all Standard Operating Procedures (SOPs).
  • Establish and manage change control, deviation management, and Corrective and Preventative Action (CAPA) processes.
• Quality Documentation and Issue Resolution
  • Own all quality documentation (batch records, COAs, specifications) and ensure compliance.
  • Support investigation and resolution of out-of-specification results, nonconformances, and quality issues.
  • Work with co-manufacturers to gather relevant batch records, production details, retain samples, and investigation findings.
  • Track corrective and preventive actions through completion.
• Testing & External Partnerships
  • Serve as a key point of contact for quality-related follow-ups with co-manufacturers, labs, and external partners.
  • Partner closely with Operations, R&D, and Regulatory to ensure quality requirements are understood and executed.
  • Support production readiness by ensuring testing, specs, documentation, and certification requirements are aligned before launch.
  • Help maintain strong, organized communication across vendors and internal stakeholders.
• Stability Testing
  • Manage ongoing stability (shelf life) testing protocols across multiple product categories and launch new tests as needed.
  • Responsible for tracking, logging, and actioning data as testing progresses and make strategic recommendations to the business based on project outcomes.

Requirements

• 3-6 years of experience in quality or compliance within dietary supplements, food, beverage, consumer health, or a related CPG category.
• Gummy manufaturing experience is a major asset.

Ownership Mindset

• You take full responsibility for delivering results, not just completing tasks.

Execution Excellence

• Strong organizational skills, attention to detail, and the ability to juggle competing priorities without dropping the ball.

Non-technical Communication

• Excellent communication skills with the ability to translate technical quality concepts for non-technical stakeholders.

Vendor & Partner Management

• Experience managing third-party lab relationships and interpreting analytical results.

Bias for Action

• You don't wait for direction to fix issues. You see the problem, solve it, and improve the process.

Adaptability

• Comfortable operating in a fast-paced, high-growth startup environment.

Nice to Have

• Experience with Eurofins, NSF Cert for Sport testing, and other supplement certifications.

Benefits

• Competitive compensation including salary and equity.
• Fully paid health, dental and vision insurance.
• $250 quarterly wellness stipend.
• Beautiful office in downtown NYC.