Quality Product Support Engineer

Scope

A cross-functional leader focusing on continuous improvement of the products in the Outdoor Products division by comprehensively analyzing customer experience data sources, identifying product improvement opportunities, and ensuring their implementation within current and new products.

Responsibilities

• Regularly reviews metric data from various sources to identify issues, trends, and improvement opportunities in the products from the customer perspective.
• Prepares and presents quality data regarding all products and product categories to indicate progress towards company goals and objectives.
• Prepares and presents results of analysis to product development teams.
• Counsels and leads cross-functional meetings with product development teams.
• Leads root cause analysis (8D / 5 Why).
• Supports the quality function on new product development projects with product quality history analysis.
• Supports Supplier Quality in all phases of interaction with suppliers, including development of new parts and assemblies, improvement of existing parts and assemblies and Corrective Action when necessary.
• Participates as an active member in the development, planning and formulation of policies, objectives, and goals.
• Inspects and analyzes components and products for conformance to specifications.
• Develops and implements inspection instructions and Equipment.
• Performs system audits to assure procedures are being followed.
• Global Travel required.
• Performs other duties as assigned.
• Updates procedures, statistical techniques, testing mechanisms, and equipment.
• Maintains a current knowledge of: Statistical process control and AQL sampling methodologies, The latest drawing and test specification standards (Geometric Dimensioning & Tolerance, etc.), The latest gauging methods, procedures and software and introduce them into the company where appropriate.
• Applies statistical methods such as gauge R & R, design of experiments and statistical process control to quality related issues.
• Performs process and quality system audits to ensure conformance to specifications and documented procedures.
• Researches, develops and revises Quality Policies, Procedures, System Instructions, Process Control Plans and Work Instructions.
• The structure and workings of the Milwaukee Quality Management System and all certifying agency requirements.

Skills

• Ability to travel globally (up to 30%).
• Strong Microsoft Excel and/or Power BI skills.
• Previous exposure with Design of Experiments, life data analysis, and other related statistical tools and software (i.e. Minitab, Reliasoft, JMP).
• Previous exposure to quality management systems and structures including auditing and control plan creation.
• Written and verbal communication skills and creative problem-solving capabilities.
• Experience and knowledge using power tools is preferred.

Other Requirements

• Physical requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift as much as 30 pounds at times.