Quality & Metrology Manager

About the role

The Quality Manager leads the company's Quality Management System (QMS) and Metrology Program, ensuring compliance with ISO 9001, ISO/IEC 17025, customer requirements, and applicable industry standards. This role is responsible for maintaining ISO 9001 certification and ISO/IEC 17025 accreditation, leading audits, driving continuous improvement, and providing independent analysis of quality and operational data to identify trends, risks, and improvement opportunities. This is a hands-on leadership position requiring a strong analytical mindset. The successful candidate must independently identify risks, investigate issues, challenge assumptions, and provide data-driven recommendations that support sound business decisions. The ideal candidate thrives in a fast-paced, high-pressure environment and can manage multiple priorities, solve complex problems, and drive critical quality initiatives to completion with minimal oversight.

Responsibilities

• Lead and continuously improve the Quality Management System and Metrology Program.
• Maintain ISO 9001 certification and ISO/IEC 17025 accreditation.
• Lead internal audits, management reviews, corrective actions, and continuous improvement initiatives.
• Analyze quality, operational, customer, supplier, and calibration data to identify trends, risks, and improvement opportunities.
• Develop metrics, dashboards, and reports that support business decisions.
• Lead investigations into quality issues, audit findings, customer concerns, and nonconformances.
• Serve as the primary contact for auditors, accreditation bodies, customers, and quality-related compliance activities.
• Lead and develop Quality Assurance personnel.
• Drive a culture of quality, accountability, compliance, and continuous improvement.

Requirements

• 10+ years of progressive experience in quality management, electrical metrology, and calibration.
• 5+ years of experience leading, developing, and managing staff in a quality, technical, laboratory, operations, or related environment.
• Proven experience leading internal audit programs, management reviews, corrective action systems, and external accreditation or certification audits.
• Strong knowledge of ISO 9001:2015, ISO/IEC 17025:2017, ANSI/NCSL Z540-1-1994, ANSI/NCSLI Z540.3-2006, measurement uncertainty, measurement decision risk, root cause analysis, and risk-based quality management.
• Advanced Excel and data analysis skills.
• Proven ability to independently identify trends, emerging risks, systemic issues, anomalies, and improvement opportunities; challenge assumptions; investigate issues; and convert findings into objective, data-driven recommendations that influence decisions and prevent recurring problems without requiring direction from leadership.
• Demonstrated ability to thrive in a fast-paced, high-pressure environment while managing multiple priorities and driving critical initiatives to completion with minimal oversight.
• Occasional travel may be required.
• Ability to remain seated and work at a computer workstation for extended periods throughout the workday.
• Ability to frequently use computers, keyboards, mice, telephones, and other technology required to perform job duties.
• Ability to read information on computer screens and maintain attention to detail while performing assigned tasks.
• Occasional standing, walking, reaching, lifting, or movement within a home office, office environment, or other work location as required.
• The physical requirements described are representative of those that may be required to successfully perform the essential functions of the applicable job. Requirements may vary by role, location, work environment, and business needs. The Company reserves the right to modify job duties and requirements as