Quality Measurement and Improvement Manager

Position Responsibilities

• Develop and maintain the measurement framework that connects Board-level Objectives and Key Results (OKRs), leadership-level Key Performance Indicators (KPIs), and clinic management steering metrics
• Ensure key performance measures are clearly defined, consistently calculated, and useful for decision-making
• Create a coherent structure that helps leaders understand how operational, clinical, financial, workforce, and client experience measures relate to one another and to agency priorities
• Partner closely with Health Informatics/EHR analysts to ensure dashboards, reports, and quality measures reflect how care and operations actually occur in practice
• Support confidence in the measurement system by ensuring leaders can trust the data enough to use it for management, learning, and improvement
• Develop, facilitate, and lead the QIC as the central structure for prioritizing, monitoring, and advancing quality improvement work across Behavioral Health
• Train and coach QIC members, QIP owners, and key Behavioral Health leaders in practical quality improvement methods, including root cause analysis, Plan-Do-Study-Act (PDSA) cycles, measure selection, quality project charters, and use of data for improvement
• Create and manage a focused portfolio and pipeline of QIPs, including project charters, aim statements, measures, owners, timelines, and review cadence
• Support QIP owners in maintaining momentum, documenting progress, surfacing barriers, and closing the loop on what was learned
• Strengthen the operational systems that support timely client access, follow-up scheduling, early engagement, visit continuity, and completion of care
• Identify and address breakdowns in client flow — particularly in early engagement, follow-up coordination, and handoffs between front office and clinical staff — to improve throughput and reduce avoidable drop-off
• Use a relational, practical, and change-oriented approach to challenge leaders constructively, push for prioritization and follow-through, and inspire active participation in quality improvement work
• Provide direction and supervision to assigned administrative or program support staff who assist with Quality Improvement Committee coordination, QIP tracking, documentation, meeting preparation, and related support activities

Qualifications

• Bachelor’s degree required; master’s degree in health administration, public health, social work administration, public administration, business, or related field preferred
• 5+ years of experience in healthcare, behavioral health, human services, quality improvement, performance management, health informatics, or related field
• Experience developing or using dashboards, KPIs, quality measures, or performance reporting systems
• Experience with quality improvement methods such as PDSA, root cause analysis, process mapping, logic models, quality project charters, or related approaches preferred; related experience in data analysis, project management, program operations, or performance improvement will be considered
• Experience facilitating cross-functional teams, committees, or improvement projects
• Experience in behavioral health, outpatient services, nonprofit human services, or NYS OMH-regulated environments preferred
• Supervisory or project leadership experience preferred