Quality Manager (Mitsubishi Chemical Advanced Materials)

About the role

Lead the Quality function at a key manufacturing operation. Develop and influence a dedicated Quality team. Shape site-level quality strategy while contributing to broader Americas initiatives. Drive meaningful improvements in customer satisfaction, process capability, and operational performance. Lead quality transformation through Lean Six Sigma and data-driven problem-solving. Collaborate across Operations, Engineering, Commercial, and regional Quality teams.

Responsibilities

• Lead Quality Strategy & Develop the Team
• Lead, coach, and develop the site Quality organization, including staffing, performance management, and capability building
• Establish and execute the plant’s Quality strategy aligned with North American and corporate objectives
• Foster a culture of quality, accountability, and continuous improvement across all functions
• Own Quality Systems & Compliance
• Own and continuously improve the site’s Business Excellence System (BES)
• Support compliance with frameworks such as ISO 9001, ISO 13485, ISO 17025, AS9100, and RC 14001
• Serve as the primary site contact for customer and third-party audits
• Maintain the integrity of quality policies, procedures, records, and regulatory documentation
• Drive Performance & Continuous Improvement
• Define, monitor, and report key quality KPIs, including defects, Cost of Poor Quality (COPQ), customer complaints, and audit findings
• Lead root cause analysis and corrective and preventive action (CAPA) efforts
• Drive Lean Six Sigma and continuous improvement initiatives
• Use SPC, statistical analysis, and data-driven problem-solving to identify trends, reduce risk, and improve performance
• Champion Customer Quality
• Serve as the primary quality liaison for customers, including issue resolution and site visits
• Ensure timely and effective responses to customer complaints and returns
• Partner across departments to troubleshoot issues and improve product and process performance
• Build strong relationships with internal and external stakeholders while maintaining a customer-focused approach
• Lead Audit & Governance Programs
• Lead internal audit programs across North American sites
• Ensure effective documentation, reporting, corrective action, and follow-up of audit findings
• Support customer, third-party, and regulatory audit readiness
• Promote consistent quality practices and best-practice sharing across the organization
• Strengthen Product & Process Quality
• Ensure raw materials and finished goods meet specifications and applicable compliance requirements
• Provide oversight of laboratory operations and testing methods, as applicable
• Support product compliance initiatives related to REACH, RoHS, industry-specific requirements, and other regulatory standards
• Partner with Operations and other functions to improve manufacturing performance and reduce quality risk
• Build Quality Capability Across the Organization
• Facilitate quality awareness and education throughout the site and broader North American organization
• Provide training in Quality Assurance, problem-solving, auditing, and Quality Systems
• Promote best-practice sharing in quality systems, continuous improvement, metrology, and statistical applications

Qualifications

• Bachelor’s degree in Engineering, Quality, Business, or a related field desired
• 5–10 years of quality leadership experience within a manufacturing environment
• 2+ years of supervisory or people leadership experience
• Strong knowledge of Quality Management Systems, SPC, root cause analysis, and CAPA methodologies
• Experience with ISO and regulatory compliance frameworks
• Strong understanding of product compliance requirements and the ability to assess compliance, conduct reviews, and provide organizational guidance
• Experience with Microsoft Office, MRP systems, and Minitab
• Excellent verbal and written communication skills
• Demonstrated ability to manage multiple complex priorities
• Strong influencing skills with the ability to work effectively across functions, locations, and organizational levels

Preferred Qualifications

• American Society for Quality certifications such as CQA, CQE, or CQM
• Experience with ISO 9001, ISO 13485, ISO 17025, AS9100, or RC 14001
• Product compliance knowledge related to REACH, RoHS, Clean Water Act requirements, or industry-specific regulations