Quality Manager - Maumee Location

About the role

Come Join the Toledo Tool & Die Team! Located close to the Michigan/Ohio border, Toledo Tool and Die has diligently served the people of both of those great states since 1940. It was a company founded on one simple principle: to do the finest work possible for our clients and to deliver on every promise we make. Today Toledo Tool & Die has three facilities in the Toledo area, one in Pioneer, Ohio, and one in Maumee, Ohio. Toledo Tool & Die is adding a Quality Manager to our team to support our continued growth. This is a full-time position based in Toledo, Ohio. We offer competitive wages, growth opportunities, and a clean, safe work environment.

Responsibilities

• Lead, manage, and continuously improve the Quality Management System (QMS) to ensure compliance with IATF 16949, ISO 9001, and customer-specific requirements.
• Manage, develop, and support the quality team, including engineers, technicians, and inspectors.
• Serve as the primary contact for customer quality issues, audits, and concerns.
• Lead the resolution of customer complaints using structured root cause analysis and corrective action tools, including 8D, 5-Why, and Fishbone.
• Conduct and support QMS audits, Manufacturing Process Audits, Product Audits, and Layered Process Audits.
• Support customer and third-party audits, including pre-audit planning and preparation, audit execution, post-audit follow-up, and necessary corrective and preventive actions.
• Lead internal and external audits, including preparation, execution, and follow-up.
• Develop and monitor key quality metrics and drive corrective action plans.
• Maintain document control and quality records in accordance with customer and regulatory requirements.
• Work closely with Engineering, Manufacturing, and Supply Chain to ensure robust quality planning and production processes.
• Lead and oversee root cause analysis and corrective/preventive actions using structured problem-solving methods (e.g., 8D, 5-Why, Fishbone) with an emphasis on permanent corrective actions and prevention of recurrence.
• Ensure compliance with regulatory and customer standards related to safety, environmental requirements, and product performance.
• Follow all safety procedures and wear required PPE.
• Maintain a clean and organized work area.
• Ability to take direction, coaching, and act positively to improve performance.
• Employee is responsible for ensuring all human resources, ethics, and labor policies and practices are carried out in accordance with company policy and as in line with the scope of the position. Examples include but are not limited to: respecting the human rights of all workers (prohibition of forced labor, no child labor, maintaining appropriate working hours, and non-discriminatory treatment of all workers), abiding by ethical standards such as zero tolerance for bribery, corruption, extortion, and embezzlement, maintaining appropriate working hours of employees along with ensuring compensation is paid to workers that complies with all applicable wage laws.
• Assumes additional duties as assigned, which may fall outside the primary scope of the role.
• Ensure that the resources needed for the environmental management system are available.
• Communicate the importance of effective environmental management and of conforming to the environmental management system requirements.
• Ensure that the environmental management system achieves its intended outcomes.
• Direct and support persons to contribute to the effectiveness of the environmental management system.
• Employee is responsible for ensuring all environmental practices are in line with job scope / position. Examples include but not limited to: proper waste disposal practices, reporting of spills, non-compliance to permit, and addressing any improper practices.

Requirements

• Bachelor’s degree in Engineering, Manufacturing, or a related technical field and 8 years of experience in manufacturing and quality roles, OR 10+ years of manufacturing and quality experience in lieu of a degree.
• Strong