Quality Manager

About the role

The Quality Manager oversees and manages all aspects of quality assurance within the organization, ensuring that the company's products and services meet and exceed customer expectations. This role involves developing and implementing quality policies, procedures, and systems, as well as monitoring and improving the overall performance of the organization.

Responsibilities

• Design and implement quality assurance systems and processes
• Develop and maintain quality standards in accordance with regulatory and industry requirements
• Monitor and review product designs to ensure compliance with quality standards
• Ensure that appropriate quality testing is conducted and that test results are accurately documented
• Conduct periodic audits to assess the effectiveness of the quality management system
• Investigate customer complaints and recommend corrective action
• Analyze quality data to identify trends and recommend improvements
• Develop and provide training on quality assurance processes and techniques
• Stay up to date with industry standards and regulations
• Oversee the development and implementation of quality management systems, processes and procedures to ensure that these requirements are met.
• Provide guidance to other departments on customer and QMS

Qualifications

• Bachelor’s degree in technical discipline or equivalent experience in lieu of a degree
• 5+ years of experience in quality assurance or quality management

Essential Functions

• Design and implement robust processes, procedures, and controls to ensure product and service quality meet or exceed customer expectations
• Collect, analyze, and report on quality data to identify trends, measure performance, and inform decision-making
• Conduct root cause analysis to identify the sources of quality issues and implement preventive and corrective actions to address them
• Identify potential risks to product and service quality and develop risk mitigation strategies to minimize their impact
• Allocate and manage resources, including personnel, equipment, and budgets, to ensure the effective implementation of quality management initiatives
• Provide leadership and direction to the quality team, fostering a culture of accountability, collaboration, and continuous improvement

Competencies

• Strong communication skills, both verbally and written
• Team player mentality
• Decision making
• Ability to manage multiple projects at one time
• Attention to detail
• Supervisory Responsibility

Qualifications

• CQE, CQM, or Six Sigma Black Belt certification
• Management/Leadership experience

Physical Demands

• Regularly required to talk and hear
• Very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day
• May have to lift and/or move items over 50 pounds

Work Authorization/Security Clearance

• Must be legally authorized to work in the United States