Quality Management Assistant

About the Role

The Quality Management Assistant is responsible for overseeing and implementing quality control measures across an organization, ensuring products, services, and processes adhere to established standards by conducting audits, inspections, data analysis, and collaborating with teams to identify and address quality issues. This role aims to improve customer satisfaction and operational efficiency while maintaining compliance with hospital policies and Joint Commission regulations.

Responsibilities

• Advance the organization's commitment to health care quality through collaboration, learning opportunities, and communication.
• Assist in Process Improvement (PI) meetings.
• Input data from different sources into proper systems.
• Fill in for the Director of Quality in meetings.
• Perform regular quality audits and inspections to assess compliance with established standards across products, processes, and operations.
• Collect and analyze quality data to identify trends, root causes of issues, and areas for improvement.
• Develop and implement strategies to address quality concerns, including corrective action plans and process improvements.
• Maintain detailed quality records, document non-conformances, and generate reports on quality performance metrics for stakeholders.
• Provide training to employees on quality standards, procedures, and best practices.
• Collaborate with cross-functional teams to establish and update quality standards, policies, and procedures.
• Ensure adherence to relevant industry regulations and quality standards.
• Communicate quality issues and improvement plans to management and relevant teams.
• Uphold the organization's ethics and customer service standards.

Requirements

• Associate's degree in business administration or another related field; Bachelor's degree preferred.
• At least 2 years of experience in a mental health environment preferred.
• Knowledge of the Joint Commission accreditation requirements is a plus.
• Bi-lingual (English/Spanish) strongly preferred.
• Must possess or obtain a valid CPR certification and SAMA training within 30 days of hire.

Skills

• Knowledge of interviewing and conflict resolution techniques.
• Understanding of laws, rules, and regulations applicable to the treatment rights of mentally ill individuals, including Texas civil commitment law and due process rights of consumers of mental health services.
• Familiarity with rights of patients in institutional and community facilities, ethics, and principles of patient or consumer advocacy, and health care administration.
• Knowledgeable of patient rights and laws pertaining to mental health.
• Strong analytical skills to interpret data and identify root causes.
• Excellent communication and interpersonal skills to collaborate with diverse teams.
• Knowledge of quality management systems and methodologies (e.g., ISO standards).
• Problem-solving and critical thinking abilities to identify and address quality issues.
• Proficiency in data analysis tools and software.
• Attention to detail and ability to maintain accurate documentation.
• Ability to collect and analyze complex information, draw logical conclusions, and make sound recommendations.

Physical Requirements

• Perform the following with or without reasonable accommodations: stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, and grasp.
• Ability to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly fingertips.
• Ability to express and exchange ideas via spoken word, conveying detailed or important instructions accurately, sometimes quickly and loudly.
• Hearing to perceive sound with no less than 40 db loss at 500 Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound.
• Perform repetitive motions with wrists, hands, and fingers.
• Exert up to 100 pounds of force occasionally and lift, carry, push, pull, or otherwise move objects.
• Minimum standard of visual acuity with or without correction to complete administrative tasks and observe patients.
• Ability to work and concentrate amidst distractions such as noise, conversation, and foot traffic; handle interruptions and move between tasks.
• Work predominantly indoors, generally not substantially exposed to adverse environmental conditions.

Benefits

• 401K Retirement Plan
• Medical/Dental/Vision Insurance
• FMLA and Short-Term Disability
• Healthcare Spending Account
• Dependent Care Spending Account
• PTO Plan with Holiday Premium Pay
• Life Insurance (Supplemental Life, Term, and Universal plans also available)
• Short and Long-Term Disability (with additional buy-in opportunities)