Quality Leader

Develop, implement, and improve broadly defined quality engineering practices, including Zero Defect methodology, supporting the overall Quality Management System (QMS) and functional processes. Ensure compliance with customer technical expectations and quality-related requirements. Manage large, multi-function projects and support both domestic and global teams for the APS and EPM Divisions of Parker Lord.

Responsibilities

• Manage, lead, and complete significant quality projects to achieve desired results in a timely, professional, and effective manner.
• Develop, document, implement, and improve quality systems and processes to ensure conformance and effectiveness.
• Ensure customer and company quality system and process expectations are clearly understood and implemented throughout the divisions.
• Lead and coordinate internal activities in support of major customer and third-party certification efforts.
• Support long-range quality planning efforts to ensure compliance and cost-effectiveness.
• Promote quality alignment, best practices, and lessons learned across global teams of APS and EPM divisions.
• Collaborate with functional owners to ensure integrity and application of the QMS.
• Conduct quality audits/assessments to ensure ongoing conformance, assess effectiveness, and recommend corrective actions.
• Interface with customer personnel to clarify quality requirements and resolve quality problems professionally and empathetically.
• Support supplier quality management to improve supply base performance.
• Administer and lead improvements to key software systems supporting quality management (e.g., Document Control, FMEA, MSA, MOC, dashboards).
• Coordinate implementation of new functionality and systems.
• Drive improvements to customer satisfaction and quality metrics through team-based initiatives and monitoring of KPIs.
• Maintain proficiency in core and functional competencies through training, self-study, and professional development.
• Determine customer quality requirements and analyze compatibility with internal processes, policies, and systems.
• Facilitate resolution of differences between customer requirements and internal processes.
• Lead quality-related training (e.g., AIAG Core Tools, Customer Specific Requirements) and develop training materials.

Requirements

• Bachelor’s degree in Chemical, Industrial, Mechanical Engineering, or related discipline.
• 4+ years of experience in Quality or Technology with demonstrated ability to assume increasing responsibilities.
• Ability to work in a dynamic, fast-paced, and multicultural environment.
• Domestic travel as business needs dictate.
• Ability to effectively manage and influence cross-functional teams, projects, and programs.
• Knowledge of international quality system standards (ISO 9001:2015, IATF 16949:2016).
• Knowledge of Advanced Product Quality Planning (APQP) and Failure Modes and Effects Analysis (FMEA).
• Experience with internal and/or supplier quality system and process audits.
• Ability to facilitate and lead Root Cause and Corrective Action (RCCA) investigations with cross-functional teams.
• Proficiency in problem-solving methods and advanced statistical analysis tools (e.g., Ishikawa, 5-Why, control charts).
• Proficiency in Microsoft tools (e.g., Excel, PowerPoint, Teams).
• Risk-based decision-making and continuous improvement mindset.

Preferred Qualifications

• Basic financial acumen, including understanding of key financial metrics.
• Broad knowledge of industry, national, and international quality system standards (e.g., VDA 6.3, Customer Specific Requirements).
• Proficiency in leading internal and supplier quality audits.
• Detailed knowledge of process manufacturing, related controls, and inspection/test methods.
• Proficiency in advanced problem-solving methods and statistical tools (e.g., 10-Step Problem Solving, DOE, MSA).
• Proficiency in Microsoft Power BI and Power Apps.
• Ability to communicate advanced quality concepts and technical data effectively.
• Broad knowledge of Zero Defects methodology.
• Certified Six Sigma Green or Black Belt.
• Internal Auditor Certification to ISO 9001, IATF 16949, or VDA 6.3.
• AIAG Core Tools certification.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.