Quality Improvement Specialist

Assists the Manager of Quality Improvement in establishing, implementing, promoting, facilitating, and managing an agency-wide, continuous quality improvement program.

Responsibilities

• Facilitates departmental and cross-departmental meetings around processes, resulting in Standard Operating Procedures, policies, or workflows.
• Works with business owners to improve ongoing processes.
• Develops metrics to drive improvement of care and processes.
• Coaches staff in the use of quality improvement tools, ensuring transfer of knowledge and creating a culture of continuous improvement within the organization.
• Leads quality improvement teams to identify barriers and improvement opportunities, develops action plans, ensures timely completion of targets, and develops sustainability plans.
• Oversees Quality Improvement Action Plans and monitors, tracks, and reports regularly on the status of quality improvement initiatives to leadership.
• Assists in the writing of the CBH Quality Management Work Plan, Quality Management Program Description, and PEPS Quarterly Reports and Annual Evaluation.
• Assists with Triennial Review preparation.
• Assists with implementation and monitoring of Continuous Readiness Program activities.
• Attends quality-related meetings and conferences on behalf of the Manager of Quality Improvement.

Requirements

• Master’s degree in behavioral health, healthcare, public administration, or social sciences.
• Certified Professional in Healthcare Quality (CPHQ) preferred; CPHQ required within 1-year of employment.
• Minimum of 3 years of post-graduate experience in a behavioral health treatment setting.

Skills

• Demonstrated expertise in quality improvement principles, methods, and tools and incorporating them into the daily operations of the agency.
• Ability to understand, interpret, explain, and use data for quality improvement activities.
• Knowledge of HealthChoices regulations and requirements.
• Knowledge of HEDIS performance measures.
• Detail-oriented and highly organized.
• Ability to work effectively with all levels of staff.
• Ability to manage ongoing projects and prioritize appropriately to meet deadlines.
• Excellent written, verbal, and presentation skills.
• Mid to high-level proficiency with Microsoft Office applications.

Benefits

• Family Planning, Fertility, Adoption Benefits
• 403B Retirement Plan
• PTO Days/Sick Days
• Wellness Program
• Employee Assistance Program
• Health, Dental, Vision Insurance
• Medical, Prescription Drug Insurance
• Tuition Reimbursement
• Commuter Benefits
• Flexible Spending

Work Conditions

• Must be able to travel to sites within the City of Philadelphia on short notice and to sites throughout the U.S. with more than 24 hours of notice.
• Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling, and/or repetitive wrist/hand movements for various lengths of time throughout the day.
• Ability to utilize computers and office equipment to complete daily work responsibilities.
• Requires continuous, normal hearing and vision.
• Regularly works inside in areas that are adequately lighted and ventilated. Some fluctuation in temperature. No protective equipment routinely needed.
• Must be able to adapt to continuous changes/demands of the job.

The successful candidate must be a current Philadelphia resident or become a resident within six months of hire. CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.