Quality Improvement Analyst Lead

Estimated hiring range: $102,330.00 - $125,070.00 with a 5% annual target bonus.

Responsibilities

• Perform ongoing synthesis and analysis of performance information.
• Conduct moderate to complex analysis of key metrics and program data to identify trends, make predictions, and calculate targets.
• Lead the development of dashboards to provide visual assessment of metric performance and regulatory compliance.
• Evaluate line of business/regional priorities using quality improvement and evaluation technical skills; develop strategic reporting systems for use at staff, program manager, director, and senior leadership levels to assess the effect of key program and policy decisions.
• Provide strategic recommendations to leadership based on data and analysis.
• Identify opportunities for cross-departmental or cross-regional projects; lead gathering of requirements and design of solutions.
• Present data in an effective and understandable way; assist others in understanding how data can be used to lead improvement, and coach analysts on effective data translation.
• Provide technical guidance or expertise to less experienced analysts, particularly in Tableau, SQL, statistical, or evaluative approaches.
• Review and provide feedback on analytic deliverables to promote consistency, quality, and adherence to team standards.
• Lead projects with ISBI team to create or modify data sets.
• Lead projects with internal and external stakeholders.
• Coordinate distribution and prioritization of work across analysts in partnership with supervisor or manager.
• Represent Analytics & Evaluation teams on cross-departmental workgroups and steering committees, including leading follow-up.
• Make effective recommendations about how data-related projects should progress to meet intended goals.
• Serve as subject matter expert on technical specifications of clinical measures and key data sets.
• Coordinate QI technical assistance on development and distribution of data.
• Support onboarding and development of new analysts through training, mentoring, and knowledge transfer.
• Present at internal/external workgroups and committees.
• Identify training needs around quality improvement and data; implement solutions.
• Develop, assess, and implement new QI and reporting systems.
• Identify need for process documentation for QI activities; create or lead process documentation projects within the QI team.
• Coordinate regulatory deliverables across regions or teams and ensure timely submission; provide data/reports as needed.
• Serve as SME for key regulatory deliverables and facilitate process for setting priorities and execution.
• Serve as QI contact to OHA or CMS for regulatory meetings/deliverables.
• Provide leadership for a team in support of team direction and goals.
• Provide input into staffing needs; assist in recruiting, hiring, and leading a team to meet work needs using an equity, diversity, and inclusion lens.
• Participate in organizing, scheduling, monitoring, and improving work; help ensure employees have information to meet job expectations and have coverage during absences.
• Contribute to the development, communication, and oversight of team and individual goals.
• Train, lead, and coach employees; may facilitate team meetings.
• Incorporate guidance from CareOregon equity tools into people leadership.
• Monitor employee adherence to department and organizational standards, policies, and procedures.
• Assist in evaluating employee performance; provide feedback to employees and supervisor to support success and address performance gaps.
• Perform lead tasks in collaboration with Human Resources as needed.
• Perform work in alignment with the organization’s mission, vision, and values.
• Support the organization’s commitment to equity, diversity, and inclusion by fostering a culture of open-mindedness, cultural awareness, compassion, and respect.
• Strive to meet annual business goals in support of the organization’s strategic goals.
• Adhere to the organization’s policies, procedures, and other relevant compliance needs.
• Perform other duties as needed.

Requirements

• Minimum 6 years’ experience in quality improvement, population health, or a related field, including minimum 4 years data analytics experience (including Tableau and SQL)
• OR Bachelor’s degree in social science, science, or math with minimum 5 years’ experience in quality improvement, population health, or a related field, including minimum 3 years data analytics experience
• OR Master’s degree in data analytics (e.g., health informatics, biostatistics, business, data analytics), public health, or health administration with minimum 3 years’ experience in quality improvement, population health, or related field, including minimum 2 years data analytics experience

Preferred Qualifications

• Experience with people and/or project leadership
• SQL for Snowflake experience

Skills

• Advanced knowledge of program evaluation methodologies and analytic strategies in a payer managed care setting or advanced skills in data visualization
• Advanced knowledge of healthcare quality metrics (e.g., CCO incentive measures, Medicare Stars measures, HEDIS, or other measure sets)
• Advanced knowledge of population health, quality of care concepts and methodologies, and FQHCs, as well as concepts of community health and social determinants of health
• Working knowledge of health equity, inclusion, and diversity frameworks and how to apply them to data analytics
• Strong understanding of Tableau for analysis or advanced proficiency in Tableau for data visualization and dashboard training
• Strong understanding of SQL
• Advanced proficiency with computer software programs (e.g., MS Outlook, Word, PowerPoint)
• Advanced proficiency with MS Excel for data analysis and skills with large administrative database reporting functions and/or relational databases
• Strong understanding of technical tools used for data analysis, visualization, and dashboard building with ability to support a team of Analysts in these roles and appropriately resource and prioritize department projects
• Strategic thinker with ability to gather and analyze data, assess effectiveness of healthcare systems, and work with system partners to develop, implement, and evaluate Triple Aim improvement strategies
• Understanding and ability to facilitate integration of clinical QI models and methods into existing programs
• Strong interpersonal skills
• Excellent communication skills, including verbal, written, presentations, meeting facilitation, and reports; ability to present statistical and technical data clearly and understandably using appropriate visual aids
• Ability to effectively facilitate and coordinate the work of a workgroup (including internal and external members) engaged in quality improvement activities
• Ability to interface with and assist external stakeholders (providers, OHA staff, etc.)
• Accountable, self-starter able to work in a fast-paced environment
• High degree of initiative and motivation with the ability to effectively collaborate and plan with coworkers and others
• Ability to independently manage timelines and deliverables with minimal supervision
• Leadership capability and basic understanding of managerial concepts and techniques in areas such as work planning, training, delegating, coaching, mentoring, and evaluating
• Ability to lead initiatives and project teams
• Ability to identify solutions, collaborate with the management team, generate consensus, and motivate staff toward results
• Ability to work effectively with diverse individuals and groups
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
• Ability to hear and speak clearly for at least 3-6 hours/day

Benefits

• Competitive pay and bonus opportunity
• Comprehensive benefits package, including medical, dental, vision, life, AD&D, and disability insurance
• Health savings account, flexible spending account(s), lifestyle spending account
• Employee assistance program and wellness program
• Discounts and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings)
• Strong retirement plan with employer contributions
• Paid time off (PTO), paid state sick time, paid holidays, volunteer time, jury duty, and bereavement leave (eligibility varies)

Schedule

This is a work-from-home position. May include occasional required or optional travel outside of the workplace.

Working Conditions

• Primarily indoor/office environment
• Non-member/patient facing
• May include physical and ergonomic hazards
• General office equipment and/or mobile technology