Quality Engineering Manager

Description

United's Digital Technology team is comprised of talented individuals building the best airline in aviation history. The team designs, develops, and maintains massive-scale technology solutions using innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

• Deliver excellence through strategic resource planning and automation-focused quality initiatives
• Lead and mentor both onsite and offshore Quality Engineering teams
• Ensure teams take full ownership of deliverables and uphold the highest standards
• Govern functional and non-functional testing including agile, integration, end-to-end, performance, stress, and endurance tests with application development and non-functional teams
• Offer creative solutions to complex problems such as technical limitations for test automation, late delivery of QA builds, scope creep, emergency changes, shifting priorities, etc.
• Drive innovations and efficiencies with GenAI capabilities from proof of concept to implementation across Digital Technology
• Develop and implement strategies to improve Quality Engineering practices from pre to post-deployment (gating criteria, in-sprint test automation, tooling)
• Partner with application DevOps teams and build CI/CD pipelines for sanity, integration, and regression tests in QA and production environments
• Accountable for overseeing quality efforts on multiple projects and/or a large program consisting of multiple testing tracks and applications, using test automation principles and an AI-first approach
• Research and resolve people and project issues; provide recommendations; escalate to senior management as needed

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 3+ years of Quality Engineering experience, managing large enterprise programs
• 3+ years of experience implementing Test Automation frameworks
• 3+ years of experience supporting release automation (CI/CD) and application performance testing
• Experience leading projects while supervising large teams of Quality Engineers
• Programming skills: Java, Selenium, Rest Assured, SQL
• Willing and able to travel domestically/internationally (up to 10%)
• Listening, communication, partnership, and negotiation skills

Preferred Qualifications

• Previous airline experience
• Understanding of GenAI testing technologies
• CSTE or any other Test Automation related certifications
• Test Management Tools: Jira, Zephyr, Microsoft Test Management (ADO)
• Automation: Hands-on exposure to Playwright/Selenium, Ready API/Rest Assured, Postman, SeeTest, or any others to automate API's, UI, and mobile applications
• Continuous Integration and Deployment: Harness/GitHub Actions or any other tools
• Understanding of cloud, distributed, microservices, mainframe, and desktop-based technology (AWS preferred)

Pay and Benefits

• Base pay range: $102,220.00 to $133,194.00
• Eligible for bonuses and/or long-term incentive compensation awards
• Competitive benefits package including medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k), and flight privileges

About United Airlines

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities.