Quality Engineer II

About the role

The Quality Engineer II plays a crucial role in supporting global brand teams and collaborating with various departments such as Product Development, Design, Packaging, Regulations, Play Labs, Quality Data Analytics, and Manufacturing partners. This role ensures that toys and consumer products meet global safety regulations and internal quality standards, from concept through launch.

Responsibilities

• Support development and maintenance of Product Requirement Documents (PRDs) and Primary Concerns Documents (PCDs) within eQMS systems, ensuring alignment with product safety, performance, and play expectations.
• Translate product concepts, play patterns, and consumer use conditions into effective test plans, including mechanical, physical, chemical, and abuse testing requirements.
• Participate in concept and design reviews, providing input on safety, durability, regulatory compliance, and consumer experience.
• Apply working knowledge of global toy safety regulations and standards (ASTM F963, CPSIA, EN71, ISO, etc.) and ensure requirements are clearly communicated to internal teams, suppliers, and test labs.
• Partner with internal labs and third-party testing facilities to execute product validation, review test plans and reports, and ensure compliance with regulatory and brand requirements.
• Utilize data from product testing, consumer complaints, returns, and field performance to identify trends, risks, and opportunities for product improvement.
• Conduct investigations into product failures, safety issues, and manufacturing defects using root cause analysis tools; document findings and support corrective actions.
• Support risk management activities (e.g., FMEA) to identify and mitigate product and process risks throughout development and production.
• Collaborate with cross-functional teams (Design, Development, Packaging, Regulatory, Manufacturing) to ensure quality requirements are understood and effectively implemented.
• Identify downstream impacts of design or process decisions on safety, compliance, cost, and consumer experience, and communicate risks appropriately.
• Support supplier and manufacturing quality activities, including issue resolution, corrective actions, and quality performance monitoring.
• Support investigation and resolution of consumer complaints and field issues, ensuring timely and thorough responses.
• Periodic travel to global manufacturing sites and development partners as needed.

Requirements

• Bachelor’s degree in Mechanical, Industrial, Materials, or Electrical Engineering (or related field)
• 2–5 years of experience in quality engineering, product development, or manufacturing (toy or consumer products industry preferred)
• Knowledge of global toy safety standards and regulations (ASTM F963, CPSIA, EN71, ISO, etc.)
• Experience working with internal labs and/or third-party testing laboratories
• Familiarity with manufacturing processes (e.g., plastics, textiles, electronics, packaging)
• Experience with Quality Management Systems (QMS) and quality documentation
• Knowledge of statistical analysis and data interpretation
• Familiarity with risk management and root cause analysis tools (FMEA, 5 Whys, Fishbone, etc.)
• Proficiency in Microsoft Office; experience with statistical tools (e.g., Minitab) preferred
• Strong collaboration skills with the ability to work effectively across design, engineering, labs, and manufacturing teams
• Strong analytical and problem-solving skills with the ability to make data-driven decisions
• Strong attention to detail, especially related to product safety and compliance
• Strong written and verbal communication skills
• Proactive mindset with the ability to identify risks and drive resolution
• Team-oriented, adaptable, and comfortable working in a dynamic, cross-functional environment
• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

Qualifications

• Passionate about innovation and quality in the toy and consumer products industry
• Ability to work independently and as part of a team
• Excellent problem-solving and decision-making skills
• Strong organizational and time management skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Understanding of regulatory requirements and compliance

Skills

• Global toy safety standards and regulations (ASTM F963, CPSIA, EN71, ISO, etc.)
• Statistical analysis and data interpretation
• Risk management and root cause analysis tools (FMEA, 5 Whys, Fishbone, etc.)
• Microsoft Office proficiency
• Experience with Quality Management Systems (QMS)
• Collaborative and adaptive mindset
• Strong communication and interpersonal skills

Benefits

Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential. These benefits include:

• Health insurance
• Retirement savings plan
• Flexible spending accounts
• Employee assistance program
• Parental leave
• Maternity and paternity leave
• Work-life balance programs
• Professional development opportunities
• Volunteer time off
• Wellness programs

Pay

The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

Schedule

The role operates with minimal supervision and requires strong technical judgment, data analysis, and cross-functional collaboration. Periodic travel to global manufacturing sites and development partners as needed.

Skills

• Global toy safety standards and regulations (ASTM F963, CPSIA, EN71, ISO, etc.)
• Statistical analysis and data interpretation
• Risk management and root cause analysis tools (FMEA, 5 Whys, Fishbone, etc.)
• Microsoft Office proficiency
• Experience with Quality Management Systems (QMS)
• Collaborative and adaptive mindset
• Strong communication and interpersonal skills

Benefits

• Health insurance
• Retirement savings plan
• Flexible spending accounts
• Employee assistance program
• Parental leave
• Maternity and paternity leave
• Work-life balance programs
• Professional development opportunities
• Volunteer time off
• Wellness programs

Pay

The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

Schedule

The role operates with minimal supervision and requires strong technical judgment, data analysis, and cross-functional collaboration. Periodic travel to global manufacturing sites and development partners as needed.

Company Information

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential. Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law. Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment. Videos to watch The Culture at Mattel Corporate Philanthropy