Quality Engineer II

About the role

The Quality Assurance Engineer is responsible for ensuring product quality and process efficiency throughout the manufacturing lifecycle. This role involves developing and implementing quality systems, driving continuous improvement initiatives, and collaborating with cross‑functional teams to meet customer and regulatory requirements. The engineer monitors production quality, conducts root cause analysis for non‑conformances, implements corrective actions, manages supplier quality, and ensures adherence to industry specifications and customer expectations.

Responsibilities

• Create and distribute Job Instruction Note Drawing (JIND).
• Create, maintain, and distribute Quality Inspection & Test Plan (ITP).
• Record, monitor, and respond to customer complaints related to quality.
• Support internal and external audits to ensure compliance with QMS and regulatory standards.
• Collaborate with Engineering to ensure quality requirements and processes.
• Lead and document root cause analysis (RCA) for major customer quality issues.
• Create, maintain, and distribute Quality Databooks (product history manual).
• Resolve customer complaints and requests in relation to customer quality requirements.
• Conduct first article inspections (FAI) and final inspections.
• Serve as primary contact for customer quality inquiries, audits, and meetings.
• Facilitate and escort customer and regulatory inspectors during visits.
• Ensure production quality and efficiency by reviewing complex specifications, identifying order‑specific manufacturing, material, quality, and nondestructive examination (NDE) requirements, and preparing Quality Inspection Plans.
• Provide program support to manufacturing, quality, engineering, and applications engineering; follow QMS procedures; communicate daily with shop staff, QA/QC, and engineering.
• Participate in non‑conformance reviews, corrective actions, and continuous‑improvement initiatives; identify lean opportunities with functional leaders, employees, and customers.
• Support equipment and process maintenance by embracing and suggesting continuous‑improvement ideas.
• Demonstrate initiative, positive attitude, and enthusiasm; pursue professional development and growth within the company.

Qualifications

• Bachelor’s Degree in Engineering, Engineering Technology, or a related field.
• 3+ years of ASME and/or equivalent quality experience.
• 5 years of on‑the‑job experience in lieu of formal education.
• Willingness to work overtime as required; minimal travel may be required.

Skills

• Proficiency in Microsoft Office applications, including spreadsheets, ERP, databases, and specialized software.
• Strong written and verbal communication skills.
• Excellent organization and time‑management abilities.
• High attention to detail.
• Ability to work independently with minimal direction as a self‑starter and within a team‑oriented culture.
• Ability to obtain support and cooperation from others; demonstrate tact, respect, and proactive issue‑resolution.
• Experience reading technical drawings (desired) and a willingness to learn specification requirements.
• Capability to manage multiple priorities and deadlines.

Physical and Mental Demands

Physical demands: Primarily required to sit, stand, walk, stoop, and bend; must speak and communicate clearly with others.

Mental demands: Required to read, write, analyze data and reports, exercise judgment, develop plans, procedures, and goals, present information to others, and work under pressure.

Work Environment

This position primarily operates in a clerical office setting, using standard office equipment such as computers, phones, photocopiers, and filing cabinets. The incumbent is also exposed to a high level of manufacturing and equipment noise.

Work Authorization

Must be able to work in the United States without sponsorship.