Quality Engineer I

Quality Engineering & Process Improvement

Analyse quality, scrap, rework, and warranty data to identify trends and improvement opportunities.
Lead root cause investigations using methodologies such as 5-Why, Fishbone, 8D, A3, DMAIC, and Six Sigma tools.
Develop and maintain control plans, PFMEAs, SPC programmes, gauge R&R studies, and process capability assessments.
Partner with manufacturing and production teams to implement process improvements and defect-prevention strategies.
Drive corrective and preventative actions through to verified and sustainable closure.

Supplier Quality

Lead initiatives to reduce reliance on incoming inspection by improving supplier capability and process controls.
Serve as the primary contact for supplier quality issues, including audits, SCARs, and capability assessments.
Work closely with procurement teams to develop and manage supplier quality performance.
Support PPAP submissions, first article inspections, supplier qualification activities, and continuous improvement programmes.

Customer Quality

Act as the primary quality representative for customer complaints, warranty trends, and field performance issues.
Investigate and resolve customer quality concerns through structured problem-solving techniques.
Translate warranty and field performance data into actionable internal improvement projects.
Support customer audits, quality documentation requests, and complaint resolution activities.

Cross-Functional Collaboration

Work closely with Manufacturing Engineering, Design Engineering, Production, Procurement, and Service teams to resolve quality issues.
Participate in new product introductions and design changes to ensure quality requirements are integrated early in development.
Support internal and external audits while maintaining quality documentation and records.
Monitor and report key quality metrics, presenting findings and recommendations to leadership.

Profile

• Bachelor's degree in Engineering, Manufacturing, Industrial, Mechanical, Quality Engineering, or a related technical field.
• 3-7 years of experience in quality engineering, manufacturing engineering, supplier quality, or a similar manufacturing-focused role.
• Experience applying structured problem-solving methodologies such as 8D, DMAIC, A3, 5-Why, and Six Sigma.
• Strong understanding of SPC, MSA, gauge R&R, process capability studies, FMEA, and control plans.
• Experience managing supplier quality initiatives, including supplier audits, SCARs, PPAP, and first article inspections.
• Familiarity with ISO 9001 or similar quality management systems.
• Strong data analysis skills with proficiency in Excel and quality/statistical software.
• Excellent communication skills with the ability to work effectively across engineering, operations, suppliers, and customers.
• Proven ability to manage multiple priorities and independently drive corrective actions to completion.

Preferred Qualifications

• Experience within HVAC, appliance, heavy equipment, or other mechanically engineered manufacturing environments.
• Six Sigma Green Belt ASQ Certified Quality Engineer (CQE) or Certified Supplier Quality Professional (CSQP).