Quality Engineer, Fulfillment

About the role

Partner with Operations to deliver quality insights, performance trends, and implement corrective actions against process gaps.

Champion the voice of the customer (VoC) and using the VoC to drive customer facing process improvements.

Develop standardized workflows, establishing robust and repeatable processes for fulfillment.

Drive continuous improvement through analytics, simplification, digital transformation, and automation initiatives.

Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

Contribute to the team effort by accomplishing related results and participating on projects as needed.

Responsibilities

• Develop, implement, and improve the quality management system delivering best practices and continuous improvement in distribution center process.
• Partner with Operations to deliver quality insights, performance trends, and implement corrective actions against process gaps.
• Champion the voice of the customer (VoC) and using the VoC to drive customer facing process improvements.
• Develop standardized workflows, establishing robust and repeatable process for fulfillment.
• Drive continuous improvement through analytics, simplification, digital transformation, and automation initiatives.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Requirements

• Bachelor's Degree in Engineering or equivalent experience
• 5 years of experience in Quality
• 3 years of experience in a high volume distribution facility
• Root cause analysis methodologies
• Ability to work in a matrix/cross-functional environment
• Strong interpersonal and customer communication skills
• Experience with products that have HW and SW components
• Strong problem solving and analytical skills

Qualifications

• Preferred Qualifications: Six Sigma Green Belt, Consumer products warehouse operations experience, Working Knowledge and Application of Lean Manufacturing, Kaizen, and Value Stream Mapping, Ability to implement Statistical Process Control

Skills

• Quality Management System Development
• Process Improvement
• Customer Relationship Management
• Lean Manufacturing
• Statistical Process Control

Benefits

The pay range for this position is $72,300.00 - $116,775.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.

In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).

This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.