Quality Engineer

Responsibilities

• Manage return material authorization (RMA) process.
• Investigate returns, diagnose situation, communicate findings, and implement short and long term corrective actions.
• Identify root cause and corrective action.
• Drive initiatives to reduce warranty occurrence and improve the customer experience.
• Lead a company initiative to develop, implement, and utilize a QMS program.
• Create teams to improve and document existing processes.
• Identify gaps and develop new procedures to provide clear expectations of roles and responsibilities.
• Aid in preparing QMS related training materials for plant personnel as appropriate.
• Participate in implementation of ERP system as Quality Department representative.
• Ensure that system tools integrate with QMS and reconcile differences.
• Determine which ERP tools will be utilized and develop a plan and schedule for roll out.
• Lead all quality aspects of new product implementation into production including: Process FMEA, tolerance analysis, machine process capability, development and acquisition of gages and test equipment, development of process and test data collection inputs, FAI on all tooled parts.
• Determine best methods for ensuring process capability and product quality. Implement data collection and analysis tools including first pass yield (FPY), statistical process control, process, product, and packaging audits.
• Develop and manage a process for periodic review of rejected materials. Lead a team through disposition, data collection, short and long term corrective action, supplier interaction, reporting, and trend analysis.
• Understand the customer in all phases of the business enough to help make appropriate decisions in quality systems planning and MRB dispositioning.
• Cover product, process, and/or systems audits within the plant and as needed at supplier sites.
• Oversee receiving inspection oversight, supplier quality records (FAI, PPAP, Deviations, etc).
• Initiate and manage supplier corrective action reports (SCAR).
• Develop and monitor quality metrics.
• Communicate with suppliers to ensure product expectations are met.
• Review and interpret customer needs regarding product quality.
• Identify internal actions to meet specific requests regarding quality reporting and documentation.
• Develop and monitor internal processes to ensure compliance.

Qualifications

• Bachelor’s degree in Engineering or Industrial Management.
• 5+ years of experience in engineering or a technical role.
• 3+ years of experience as Quality Engineer or similar role.
• Exceptional mechanical aptitude.
• Basic understanding of electrical systems and components.
• Exposure to MSA/Gage R&R. SPC/Other Statistical Tools relative to process monitoring or Control, understands the concepts and application of SPC/Process Capability.
• Experience with new product introduction.
• Experience with ISO 9001.
• Experience with ERP systems.
• Training and basic understanding of Lean Manufacturing and/or Six Sigma is desired.
• Experience in conducting Supplier Quality and/or Internal Audits is desired.
• Ability to focus on both internal and external customer relationships and effectively manage expectations.
• Ability to handle multiple tasks simultaneously and ability to manage project timelines.
• Proficient in Microsoft Office: Word, Excel and Outlook.
• Strong interpersonal communication skills both verbally and in writing.
• Ability to stand, walk and sit for extended periods of time.
• Minimal travel may be required (less than 10% of the time).

Benefits

• 100% employer paid medical plan.
• Optional benefit programs available to employees and their families including: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.