Quality Engineer

About JLG, An Oshkosh Company

JLG began in 1969, when our founder, John L. Grove, set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

Quality Engineer

• Support Product, Process, Customer, and Quality System Performance: Act as a conduit for the Voice of the Customer (VOC) and partner with cross-functional teams to identify quality risks, resolve issues, and drive sustainable improvements across the product lifecycle.
• Lead Cross-Functional Quality and Process Improvement Projects: Reduce defects, improve customer satisfaction, strengthen process capability, and achieve Quality Plan goals.
• Review Customer-Related Issues: Analyze complex quality and warranty data, review customer-related defects, facilitate structured RCCA activities, support APQP and launch readiness, perform internal audits, and create or update quality processes.
• Project Management: Lead and manage quality improvement initiatives using strong project management discipline, including scope definition, action tracking, stakeholder alignment, timeline management, and verified closure.
• Quality Planning and Problem Solving: Lead or support APQP activities, including quality planning, risk assessment, process flow review, PFMEA support, control plan development, launch readiness, and validation of quality controls.
• Data Analysis: Analyze complex quality, warranty, field, process, and customer data to identify systemic issues, prioritize actions, and communicate findings through clear reports, dashboards, and recommendations.
• Containment and Corrective Actions: Develop and implement effective containment, corrective actions, preventive actions, and long-term improvements for customer, product, process, and supplier-related quality issues.
• Process Improvement: Create, update, and standardize quality processes, procedures, work instructions, and supporting documentation; provide training and guidance across all sites to drive consistent execution.
• Field Response Plans: Prepare field response plans, including machine population, affected models, failure description, risk assessment, technical solution, containment approach, and recommended communication method.
• Technical Support: Review engineering drawings, specifications, change notifications, quality requirements, and product/process documentation to evaluate quality impact and support effective implementation.
• Auditing: Coordinate and execute internal audits of quality systems, manufacturing processes, finished products, corrective actions, and compliance to procedures or standards.
• Collaboration: Partner with Quality, Engineering, Manufacturing, Supplier Quality, Sales, Customer Support, and Customer Representatives to resolve issues, improve processes, and drive sustainable quality performance.
• Continuous Improvement: Apply Lean Six Sigma / DMAIC methods to reduce waste, reduce variation, improve process performance, and support continuous improvement.
• Documentation: Maintain accurate quality records, audit results, RCCA documentation, APQP deliverables, procedures, training records, reports, and project files in accordance with company policies and procedures.

Minimum Qualifications

• Bachelor’s degree in quality, Business Management, Data Science, Engineering or related work experience.
• Background in Manufacturing, Manufacturing Quality, Data Analytics, Customer Support, or heavy machinery.

Standout Qualifications

• Experience leading structured RCCA / 8D problem-solving sessions with cross-functional teams.
• Experience leading or supporting APQP activities, including process flow, PFMEA, control plans, launch readiness, PPAP, and quality planning.
• Experience performing internal quality audits, process audits, product audits, layered process audits, or quality system audits.
• Experience creating, updating, standardizing, and training teams on quality processes, procedures, work instructions, and quality system requirements across multiple sites.
• Strong experience with complex data analysis, warranty analysis, defect trend analysis, Pareto analysis, process performance analysis, and quality metric reporting.
• Experience managing quality or process improvement projects using project plans, action registers, timelines, milestone tracking, risk management, and stakeholder communication.
• Experience using Microsoft Office Suite, with advanced Excel skills preferred, along with business and quality systems such as Salesforce, SharePoint, Visio, Mapics/AS400, Reliance, Power BI, Tableau, Minitab, or similar tools.
• Advanced training or experience using statistical techniques, quality tools, Lean Six Sigma / DMAIC, 8D, 5-Why, fishbone, FMEA, control plans, mistake-proofing, or other structured continuous improvement methods.
• Ability to interpret technical drawings, including views, title blocks, dimensioning, GD&T symbols, specifications, and product/process characteristics.
• Experience supporting product launches, significant process changes, program changes, field actions, or customer quality improvement initiatives in heavy equipment, automotive, manufacturing, agricultural equipment, construction equipment, or related industrial environments.

Working Conditions

• The role combines office-based administrative duties with physical activity in field or production environments.
• Specific conditions may vary depending on business needs and individual circumstances.

Pay Range

$64,500.00 - $103,500.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions.