Quality Engineer

About the role

The Quality Engineer supports the maintained compliance within their STC to ISO9001:2015, ISO14001, ISO45001 (or local equivalent) and Vacuum Technique Quality standards at all times. The emphasis is on reliability, repeatability and safety, enabling proactive continuous improvement and optimisation solutions.

Responsibilities

• Supports the reduction in defective parts, process errors/inefficiencies and warranty costs.
• Serves as a liaison between the service technology centre and all levels within the STC operational environment.
• Ensures transparency for Quality-related issues that have both global and local impacts.
• Communicates SIB (Service Information Bulletin), SOP (Standard Operating Procedures), GSG (Global Service Group), ST (Service Test) updates located within the SharePoint, service SBU.
• Supports training rollouts of global quality standard processes, document improvements within the service technology centre, and adheres to timelines if necessary.
• Supports coordination and reporting of FRACAS (Failure Reporting Analysis Corrective Action System).
• Assists in Quality Assurance, test, failure analysis (FTTPR), customer feedback non-conformances through Root Cause Analysis.
• Ensures that all non-conformances are effectively closed, with 100% mitigation or stabilization.
• Supports the Service Technology Centre PFMEA activity that identifies and mitigates all identified potential risks using appropriate quality tools.
• Supports all continuous improvement activities by participating in reviews and observations in internal and external customer audits as required.
• Supports the calibration process.
• Justifies the service technology centre warranty by providing evidence.

Requirements

• A degree/HND level qualification (or local equivalent) in an Engineering/Quality discipline.
• Proven experience in understanding engineering documents such as drawings.
• Proven experience of instilling best practices within a manufacturing operational environment.
• Understanding or experience of an analytical approach (continuous improvement, control and monitoring) using qualitative and quantitative Quality management tools and techniques.
• Experience/knowledge of validation and verification.
• Experience/knowledge of calibration.
• Knowledge of Quality Function Deployment – the voice of the customer.
• Proven experience of change management or understanding.
• Teamwork, active listening, communication, collaboration, and empathy.
• Experience and knowledge of Manufacturing operations and processes (mechanical or electrical).
• Knowledge and/or experience of Lean.
• Proficient in the use of mechanical measurement tools.
• Proficient in Microsoft Office suite, Power BI, Minitab, JMP desirable.
• Proficient in English – written and speaking.

Qualifications

A degree/HND level qualification (or local equivalent) in an Engineering/Quality discipline.

Skills

• Knowledge of ISO9001:2015 QMS.
• Proven experience in understanding engineering documents such as drawings.
• Proven experience of instilling best practice within a manufacturing operational environment.
• Understanding or experience of an analytical approach (continuous improvement, control and monitoring) using qualitative and quantitative Quality management tools and techniques.
• Experience/knowledge of validation and verification.
• Experience/knowledge of calibration.
• Knowledge of Quality Function Deployment – the voice of the customer.
• Proven experience of change management or understanding.
• Experience and knowledge of Manufacturing operations and processes (mechanical or electrical).
• Knowledge and/or experience of Lean.
• Proficiency in the use of mechanical measurement tools.
• Proficiency in Microsoft Office suite, Power BI, Minitab, JMP desirable.
• Fluency in English – written and speaking.

Benefits

Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Comprehensive compensation and benefits
Health and well-being

Pay

N/A

Schedule

On-site