Quality Enchancement Specialist

About the role

The Quality Enhancement Specialist reports to the Chief Compliance and Privacy Officer and is responsible for assisting in implementing the agency's practices related to quality, including, but not limited to, Outcome Interviews, Satisfaction Surveys, Quality Enhancement Plan Development, Policy and Procedure Development, and Training.

Essential Job Functions

• Counsults with the Chief Compliance and Privacy Officer to identify key issues and relationships relevant to achieving goals.
• Conducts Outcome Interviews annually with a random sample of people supported and/or people who know them best in each division using the "Evergreen Outcomes for People" tool.
• Conducts reviews of records, financial files, personnel files and other items related to service provision.
• Conducts onsite inspections of program locations and homes.
• Develops written reports of Outcome Interview results in each division, complete with strengths and recommendations for continuous improvement.
• Reports annual trend results of external monitoring activities in each division from data tracked and analyzed.
• Compiles and distributes results of Individual(s) Served, Parent, and Staff Engagement Surveys annually.
• Aids in the development of Quality Enhancement Plans with each division and revises annually.
• Aids in the implementation of each division's Quality Enhancement Plan.
• Aids in the development of policies and procedures related to Quality Enhancement.
• Aids in the development of training programs related to Quality Enhancement.
• Aids in the development of procedures to track, trend, analyze, and report on other measures of quality such as, but not limited to, medication errors, incident management, injuries, and illnesses.
• Aids in the preparation of reports and presentations for the Board of Directors annually on internal measures of quality.
• Participates as a member of Evergreen's management team in matters that affect the agency as a whole.
• Provides training in divisions, when requested to do so, in the areas of quality assurance/improvement, person-centered planning, outcomes measurement, etc.
• Provides technical assistance and training, when requested to do so, to divisional staff responsible for Quality Improvement activities.
• Assists with or conducts Root Cause Analyses for events as requested.
• May be required to conduct billing and census reviews as requested.
• May be required to conduct investigations as requested.

CORE COMPETENCIES

• Acting Strategically
• Championing Stakeholder Needs
• Communicating Effectively
• Delivering High-Quality Work
• Prioritizing and Organizing Work

Qualifications/Experience/Job Knowledge

• Bachelor’s degree in a related field; Master’s degree preferred.
• Three (3) to five (5) years of related experience in the field of developmental disabilities.
• Training and experience in all areas of program design and implementation, outcome measurement, and quality assurance, improvement, and enhancement.
• Previous experience in supervising and managing programs is desirable.
• Working knowledge of person-centeredness and personal outcomes measurement is required.

Physical Requirements

• Frequent travel required.
• Constantly moves about to coordinate work.
• Regularly works in a fast-paced environment with multiple task deadlines.
• Regularly moves and positions objects weighing up to 50 pounds.
• Occasionally exposed to viruses and infectious conditions.

Special Requirements

• May be required to attend seminars or job-related training courses.
• Must have understanding, patience, and tact in dealing with individuals with intellectual and developmental disabilities.
• Must have the ability to maintain good working relationships with Evergreen staff and with contacts from other agencies or entities.
• Must be able to prioritize work tasks.
• Availability for evening and weekend work may be required based on operational needs.
• Regular local travel required for donor meetings, community engagement, and events.

WORKING ENVIRONMENT

• Hybrid position with a combination of in-office and remote work.
• May be required to work in a variety of settings and environments both indoors and outdoors.
• Flexible work from home options available.