Quality & Enablement Specialist

About the role

MarketStar is seeking a B2B Sales Quality Enablement Specialist. The ideal candidate is a team-oriented individual who is driven to ensure professionalism, productivity, and quality are maintained and continually improved.

Location

Salt Lake City, UT - Hybrid

What Will You Do?

• Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications.
• Use quality monitoring data management system to compile and track performance at team and individual level.
• Identify coaching needs and communicate needs to Management and Training Department.
• Prepare and analyze internal and external quality reports for management staff review.
• Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management.
• Provide feedback to sales team leaders and senior leadership.
• Create and maintain standardized workflows and procedures.
• Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency.
• Other applicable duties as assigned.

What Will You Need to Succeed?

• Digital advertising, B2B or tele sales experience required, previous Quality Assurance experience preferred.
• Excellent verbal, written, interpersonal, and organizational skills.
• Spanish Speaking Preferred.
• Proficient in Microsoft Office and Google products (Gmail, Forms, Sheets, etc.).
• Results oriented with the ability to motivate others and drive performance.
• Able to multitask and successfully operate in a fast paced, team environment.

What We Offer

• Structured learning and career development programs.
• Mental health program.
• Generous Paid Time Off policy.
• Paid medical leave.
• Child/Dependent care reimbursement.
• Education reimbursement.
• 401k match, hardship loan program, access to financial wellness advisor.
• Comprehensive healthcare coverage including medical, dental, and vision.

Benefits

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits.

Pay

N/A

Schedule

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Skills

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