Quality Documentation Specialist

About Packsize

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

Responsibilities

• Triage incoming Document Control requests, evaluate completeness against process requirements, and disposition or route work appropriately
• Oversee controlled documents from creation, review, and approval to distribution and obsoletion
• Author and edit controlled content in the CCMS
• Perform final QA checks prior to document release
• Publish final documents and update registry/version tables
• Own and monitor support channels
• Process quality-related requests such as vendor onboarding and RFI questionnaires, researching and compiling accurate responses using the controlled document library
• Support administrative and compliance-related documentation (policies, safety documentation, and similar materials that span multiple functional areas), applying judgment on appropriate ownership and classification
• Assist with tracking and flagging documentation gaps identified through internal or external audits
• Contribute to process improvement initiatives, including document control workflow refinements and definitions of what qualifies as a controlled document
• Build working relationships with knowledge management, quality assurance, safety, security, and HR teams to understand documentation needs and keep controlled content current
• Represent document control standards and expectations when coordinating with other teams

Requirements

• Associate’s or Bachelor’s degree in a scientific, technical, quality, business administration, or related discipline
• 1-3 years demonstrated experience in QA/QC document control, preferably in a hardware manufacturing setting
• Strong writing and organizational skills
• Attention to detail
• Proficiency in research and technical understanding
• Effective communication abilities
• Adaptability to industry changes
• Basic project management skills
• A knack for problem‑solving
• Intermediate computer skills required, with demonstrated proficiency in Microsoft Excel (e.g., data tracking, basic formulas, and reporting) and Microsoft Office Suite (Word, Outlook, PowerPoint)
• Nice to have: Experience with compliance management
• Nice to have: Experience with internal auditing
• Nice to have: Familiarity with quality systems and improvement methods such as CAPA, RCA, PFMEA, DMAIC or PDCA
• Nice to have: Exposure to topic‑based authoring concepts

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Paid Time Off
• Health Savings and Flexible Spending Accounts (HSA/FSA)
• Life and disability insurance
• Additional voluntary benefits: critical illness, hospital indemnity, accident, and legal/ID theft protection
• Access to an Employee Assistance Program (EAP) to support overall well‑being