Quality Development Specialist

About the role

The North Carolina Department of Health and Human Services (DHHS) is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Responsibilities

• Conduct audits of casework records to ensure compliance with program standards and federal regulations.
• Consult with field staff and management on casework issues.
• Provide training and technical guidance to counselors and other field-based personnel.
• Administer the promotional testing process for independent rehabilitation counselors.

Requirements

The successful candidate must have the ability and means to travel frequently to meet the demands of the position.

Qualifications

This is a repost. Prior applicants will remain under consideration and do not need to reapply.

Skills and Abilities/Management Preferences

This section is not required. Applicants who possess the following skills are preferred:

• Experience delivering rehabilitation services to individuals with a wide range of disabilities, including physical, sensory, cognitive, and mental health conditions.
• Experience with reviewing and approving casework and service delivery decisions within a vocational rehabilitation (VR) program, ensuring compliance with policy and quality standards.
• In-depth knowledge of the North Carolina Division of Employment and Independence for People with Disabilities (EIPD) Vocational Rehabilitation (VR) and Independent Living (IL) policies and procedures, as well as applicable federal regulations issued by the Rehabilitation Services Administration (RSA).
• Experience designing and delivering training sessions or presentations for internal staff and external stakeholders.
• Proven ability to collaborate effectively in team-based environments.
• Demonstrated skill in prioritizing tasks and applying strategies to meet multiple deadlines.

Pay

The salary grade range is $60,881 - $106,544. The recruitment range is $60,881 - $77,000.

Schedule

The role is eligible for a hybrid-teleworking schedule to include weekly onsite work hours.

About Division of Employment and Independence for People with Disabilities (EIPD)

The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide.

Contact Information

If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov.