Quality Control Technician

Duties/Responsibilities

• Perform Quality Control (QC) procedures on returning equipment.
• Ensure all cases and equipment are presentable and in ideal working condition.
• Diagnose, log, and repair damaged items.
• Manage firmware versions for applicable devices.
• Organize and store all tested equipment.
• Correctly process missing or damaged equipment.
• Be able to handle hard deadlines and plan workflow depending on client needs.
• Troubleshoot equipment.
• Provide exceptional customer support for clients.
• Follow direction of the department leader and managers.
• Assist other departments when necessary.
• Maintain a safe, organized, and clean work environment to ensure safety and compliance.
• Comply with company policies and procedures.
• Perform additional duties as assigned.

Minimum Qualifications

• Any combination of education, experience, and training equivalent to graduation from high school or a GED.
• Experience working with professional audio visual equipment and computer equipment.
• Possesses a basic understanding of inventory software for forecasting of workload.
• Strong technical skills and the ability to work in a fast-paced environment.

Supervisory Responsibility

This position does not supervise other employees.

Work Environment

This job operates in a warehouse environment.

Physical Demands

• While performing the duties of this job, the employee is regularly required to stand; walk; sit; handle objects, tools, or controls; reach with hands and arms; climb stairs; communicate with coworkers.
• The employee must occasionally lift or move objects up to 50 pounds.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are subject to change and may rotate. Needs of the business may dictate long hours and weekend work during high-demand periods.

Other Duties

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.