Quality Control Technician

About the role

The Quality Control Technician – Fulfilment is responsible for performing field audits, inspections, and quality checks on completed installations and service work. This role ensures compliance with company standards, client requirements, and safety regulations while supporting continuous improvement in technician performance and service quality.

Responsibilities

• Conduct field audits and inspections of completed installations, service calls, and technician work
• Evaluate work quality against client specifications, company standards, and safety requirements
• Identify defects, installation errors, and compliance issues, and document findings accurately
• Provide real-time feedback and coaching to technicians in the field
• Verify proper installation of broadband, video, and voice services, including wiring, equipment setup, and signal quality
• Ensure adherence to SLA requirements, job scope, and customer experience standards
• Complete audit reports, documentation, and photo validation using company systems
• Support retraining efforts by identifying recurring quality issues and trends
• Participate in quality improvement initiatives and process standardization efforts
• Maintain compliance with OSHA regulations, client standards, and company policies

Requirements

• Education: High school diploma or equivalent preferred
• Experience: 2–4 years of experience in telecom installation, service, or field operations
• Exposure: Field operations in telecom, broadband, or service delivery environments; Installation standards, wiring practices, and customer equipment setup; Quality assurance processes and audit procedures; Interaction with technicians, supervisors, and customers in field environments
• Factors critical to success: Strong attention to detail and commitment to quality and accuracy; Ability to identify issues and provide constructive feedback and coaching; Solid understanding of installation standards and customer experience expectations; Effective communication with field teams and leadership; Commitment to safety and compliance standards
• Physical Requirements:
  • Ability to stand, walk, and perform physical labor for extended periods
  • Ability to climb ladders and work at heights
  • Ability to bend, kneel, crouch, and work in confined spaces
  • Ability to lift, carry, and move materials up to 75 pounds
  • Ability to operate tools and construction equipment safely
  • Ability to work in all weather conditions and wear required PPE
  • Must maintain a valid driver’s license and operate company vehicles safely