Quality Control Technician

We need to output HTML fragment with sections: About the role? Actually "Who We Are" is not a required heading; we only use headings for sections listed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only sections that have real specific content. We have content: "Who We Are" is not one of those headings, but we could maybe treat as "About the role"? Actually "About The Role" heading present. So we will have

About the role

with paragraph(s) from that section. Then responsibilities: there is a block "What You'll Be Doing" with many bullet-like sentences. We'll turn into

• . Requirements: "Who We're Looking For" includes qualifications, skills, etc. We need to separate into Requirements, Qualifications, Skills maybe. But we can combine if content overlaps. The instruction: Prefer a few substantive sections over many thin ones. So we could have sections: About the role, Responsibilities, Requirements (including qualifications and skills), Benefits. Pay and Schedule not present, so omit. We must not repeat job title as heading. No Job ID. We must preserve all substantive information. Remove boilerplate: EEO etc at end. Also remove "Who We Are" maybe? It's not required heading but it's substantive info about company. Could we include it as a paragraph without heading? The instruction: Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for section headings. It might be okay to include other headings but better to stick to those. However "Who We Are" is not in list; we could omit it? But we must preserve ALL substantive information. If we omit that paragraph, we lose info. We could include it as a

  without heading. That's allowed: we can have prose paragraphs not under a heading. So we keep "Who We Are" as a paragraph. Similarly the EEO statement at end is boilerplate to remove. Also remove duplicated lines. Now craft HTML. We need to include Benefits section: list of benefits from "Our Benefits". Provide as

  • . Let's extract benefits: - Discretionary bonuses - Medical and Dental Insurance 1st of the month following employment - Health, Flexible Spending and Dependent Care Accounts - Company paid life insurance - 401K plan with employer matching - Robust PTO to include, sick, floating holidays, vacation, and personal days - 2 Volunteer Days per year - Company paid short-term and long- term disability, parental leave. - And more! (we can ignore "And more!" as filler) We'll list each as li. Now Responsibilities: extract bullet points from "What You'll Be Doing". Many sentences start with "Responsible for". We'll turn each into li. List them: - Responsible for 100% review and follow up on all work orders categorized in YARDI software as Life, Health, Safety (LHS). - Work closely with Work Order Service Center Coordinator (s) to ensure that status and notes for all LHS categorized Work Orders are updated daily. - Responsible for 100% work quality review on all maintenance tech/contractor work orders related to LHS and Emergency/Urgent work order. - Review quality of work to include ensuring relevant photos and inspection notes are uploaded to each respective work order. - Work closely with Work Order Service Center Coordinator (s) to ensure accurate notes/photos are added immediately after each work quality review inspection. - Review quality of work and inspection of Contractor/Sub contractor work, as coordinated with Facilities Manager/Director. - Work quality inspections will be documented within each respective work order as applicable, including pertinent notes and photos. - Inspect all work to meet specific industry standards goals and benchmarks. - Ensure all work meets specific industry standard goals and benchmarks. - Responsible for ensuring that workmanship is completed to standard and if not is brought to the FM/FD attention and immediately corrected. - Follow through with responsible party until completed satisfied. - Retrieves and enters data into/from Yardi throughout the quality control process and communicates findings to Facility management, as necessary. - This may include working closely with Work Order Service Center Coordinator (s) to ensure accurate and complete data input. - Additional duties may include coordinating steps associated with specific service request (work order) classifications (i.e. moisture related), scheduling, inspecting, and working with the Air Force Military Housing Office (MHO) partners on a regular basis, inspecting COM homes for quality control standards. - Performs other duties as assigned. Also there is "Typical Physical Demands:" and "Typical Work Conditions:" maybe could be part of responsibilities or separate? Could be considered responsibilities but they are more about demands. Could include as li as well. But we might keep them under Responsibilities as they are part of role description. However they are not duties but demands. Might be better to include them under Responsibilities as they describe the role. We'll include. - Typical Physical Demands: Regularly use hands to manipulate tools, equipment, supplies, and office equipment. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 75 lbs. - Typical Work Conditions: Work is performed in a maintenance/office/residential home environment. Employee frequently interacts directly with other staff members, contractors as well as residents during the workday. Now Requirements/Qualifications/Skills: from "Who We're Looking For". Let's parse: - High school diploma or GED - Minimum of 10 years maintenance experience - Residential Construction, Facility Maintenance, Property Management, Contract Oversight, Home Inspection (these are areas of experience) - Solid Computer Skills - Demonstrated strong customer service skills - Advanced knowledge in at least one of the following disciplines: electrical, plumbing, HVAC, carpentry. - Ability to diagnose problems - Ability to perform Quality Control inspections on work and repairs completed - Demonstrated ability to train on skill trades - Demonstrated strong written and verbal communication skills. - Strong time management skills. - Ability to provide guidance and training to technicians. - Ability to travel up to 10% of the time - Possession of a valid state issued Drivers License and safe driving record is required. We could split into Requirements (education, experience) and Qualifications (skills). But we can combine into one Requirements section. We'll create

    Requirements

    with
    • each. Now Benefits section as above. Now About the role: we have paragraph(s) from "About The Role". The text: "The Quality Control Technician (QCT) is responsible for the oversight of quality assurance related to service request data review and service request completion follow-up within the service request/work order management database (YARDI), as directed by the Facilities Manager/Director". We'll put that in

      . Now Who We Are: we can put as a

      before About the role maybe. Now ensure we don't include boilerplate: EEO statement at end removed. Now output HTML fragment. Let's construct:

      Who We Are At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.

      About the role

      The Quality Control Technician (QCT) is responsible for the oversight of quality assurance related to service request data review and service request completion follow-up within the service request/work order management database (YARDI), as directed by the Facilities Manager/Director

      Responsibilities

      • Responsible for 100% review and follow up on all work orders categorized in YARDI software as Life, Health, Safety (LHS).
      • Work closely with Work Order Service Center Coordinator (s) to ensure that status and notes for all LHS categorized Work Orders are updated daily.
      • Responsible for 100% work quality review on all maintenance tech/contractor work orders related to LHS and Emergency/Urgent work order.
      • Review quality of work to include ensuring relevant photos and inspection notes are uploaded to each respective work order.
      • Work closely with Work Order Service Center Coordinator (s) to ensure accurate notes/photos are added immediately after each work quality review inspection.
      • Review quality of work and inspection of Contractor/Sub contractor work, as coordinated with Facilities Manager/Director.
      • Work quality inspections will be documented within each respective work order as applicable, including pertinent notes and photos.
      • Inspect all work to meet specific industry standards goals and benchmarks.
      • Ensure all work meets specific industry standard goals and benchmarks.
      • Responsible for ensuring that workmanship is completed to standard and if not is brought to the FM/FD attention and immediately corrected.
      • Follow through with responsible party until completed satisfied.
      • Retrieves and enters data into/from Yardi throughout the quality control process and communicates findings to Facility management, as necessary.
      • This may include working closely with Work Order Service Center Coordinator (s) to ensure accurate and complete data input.
      • Additional duties may include coordinating steps associated with specific service request (work order) classifications (i.e. moisture related), scheduling, inspecting, and working with the Air Force Military Housing Office (MHO) partners on a regular basis, inspecting COM homes for quality control standards.
      • Performs other duties as assigned.
      • Typical Physical Demands: Regularly use hands to manipulate tools, equipment, supplies, and office equipment. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 75 lbs.
      • Typical Work Conditions: Work is performed in a maintenance/office/residential home environment. Employee frequently interacts directly with other staff members, contractors as well as residents during the workday.

      Requirements

      • High school diploma or GED
      • Minimum of 10 years maintenance experience
      • Experience in Residential Construction, Facility Maintenance, Property Management, Contract Oversight, Home Inspection
      • Solid Computer Skills
      • Demonstrated strong customer service skills
      • Advanced knowledge in at least one of the following disciplines: electrical, plumbing, HVAC, carpentry.
      • Ability to diagnose problems
      • Ability to perform Quality Control inspections on work and repairs completed
      • Demonstrated ability to train on skill trades
      • Demonstrated strong written and verbal communication skills.
      • Strong time management skills.
      • Ability to provide guidance and training to technicians.
      • Ability to travel up to 10% of the time
      • Possession of a valid state issued Drivers License and safe driving record is required.

      Benefits

      • Discretionary bonuses
      • Medical and Dental Insurance 1st of the month following employment
      • Health, Flexible Spending and Dependent Care Accounts
      • Company paid life insurance
      • 401K plan with employer matching
      • Robust PTO to include, sick, floating holidays, vacation, and personal days
      • 2 Volunteer Days per year