Quality Control Supervisor - Food

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

About the role

This position is responsible for the administration of the site Quality Management System of the Food Service operation in accordance with the programs and standards required by the Food sector to provide services to public and government sector customers. The role also optimizes and oversees laboratory Quality Systems to support accreditation programs and ensures compliance with applicable Canadian, U.S., and international standards and regulations, including ISO 9001 and ISO/IEC 17025.

Responsibilities

• Monitor and maintain the quality system in compliance with ISO/IEC 17025 standards and regulations.
• Ensure that objectives of the quality programs are defined and communicated at all sites.
• Develop and implement quality‑assurance strategies, policies, and procedures.
• Keep abreast of regulatory requirements and trends.
• Maintain appropriate laboratory accreditations.
• Supervise document‑control and training functions.
• Recommend training and conduct internal training as necessary.
• Provide expert advice and/or train staff on processes and procedures.
• Host regulatory‑agency and customer compliance audits of the laboratory, including overseeing facility preparation for such audits.
• Review and coordinate all site‑specific responses to regulatory agencies and client audits, and manage corrective‑action commitments within agreed timelines.
• Manage internal audit schedules of all major laboratory systems and ensure audits are performed according to established timelines.
• Supervise the scheduling and conduct of equipment qualification and calibration.
• Liaise with other managers/supervisors to enhance existing Quality Management Systems for compliance, operating efficiency, and effectiveness.
• Hold annual quality‑system review and periodic management‑review sessions.
• Liaise with other managers/supervisors in response to customer quality complaints and claims.
• Maintain a corrective‑and‑preventive‑action program to ensure continuous improvement.
• Work with lab personnel to continuously improve lab products and services.
• May be assigned and coordinate special or ad‑hoc projects as needed.

Qualifications

• University degree in Biology, Biochemistry, Chemistry, or a related science.
• 3–5 years of proven technical Quality Assurance experience with strong knowledge of analytical laboratory operations and services.
• 5 years of experience in Quality Management Systems (preferably ISO/IEC 17025) and international regulations (preferred).

Additional Information

SGS is an Equal Opportunity Employer. We recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be provided to enable individuals to perform essential duties.