Quality Control Specialist

Essential Duties And Responsibilities

• Own and maintain quality control standards, inspection protocols, and documentation requirements across warehouse and field operations.
• Conduct and oversee field and warehouse inspections; analyze findings, identify trends, and determine corrective actions to prevent repeat issues.
• Lead non-conformance management, including root cause analysis, corrective action planning, and follow-up validation.
• Partner with Installation and Quality Control leadership to improve material handling, job readiness, and installation execution quality.
• Evaluate installer and crew performance using inspection data; provide structured feedback, recommendations, and retraining guidance.
• Develop and support quality-focused training initiatives for installers and installation partners, including onboarding and ongoing skill development.
• Monitor and report on quality metrics, rework rates, service trends, and compliance outcomes; present insights to leadership.
• Ensure quality procedures align with safety standards and company policies; identify risks and escalate systemic issues proactively.

Required Education And Experience

• Associate’s degree or Vocational Education.
• 2–4 years of installation and/or quality control experience. If experience can offset education, an additional 2 years of experience are required.

Additional Requirements

• Valid driver’s license.
• Must be able to conduct job site inspections as needed, including roofs.
• Strong analytical and documentation skills.
• Proficiency with CRM, inspection tools, and reporting systems.
• Ability to exercise independent judgment and influence outcomes without direct supervision.
• Proficiency using Microsoft Office Suite.
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities, Or Certifications

• Experience with quality programs in field-based or installation environments.
• Knowledge of OSHA and safety compliance standards.
• Ability to interpret installation scopes, specifications, and manufacturer requirements.
• Experience identifying systemic process gaps and recommending improvements.
• Strong communication skills to influence installers, peers, and leadership.

Travel Requirements

• Up to 50% US and/or Canadian travel required.

Overtime/Additional Hours Requirements

• Additional and non-standard hours may be required (exempt).

Physical Requirements

• Standing Frequently (34-66%).
• Walking Frequently (34-66%).
• Sitting Frequently (34-66%).
• Driving a car/van/truck Frequently (34-66%).
• Reaching with hands and arms (up, down, or outward) Frequently (34-66%).
• Typing Occasionally (11-33%).
• Using hands to touch/manipulate/handle Frequently (34-66%).
• Climbing and/or balancing Frequently (34-66%).
• Working at heights Frequently (34-66%).
• Stooping, kneeling, or crouching Frequently (34-66%).
• Talking and/or listening Constantly (67-100%).
• Using foot controls Occasionally (11-33%).
• Twisting of the body Occasionally (11-33%).
• Twisting of the wrist/arm Occasionally (11-33%).
• Lifting < 10 pounds Frequently (34-66%).
• Lifting between 10 to 25 pounds Frequently (34-66%).
• Lifting between 25 to 50 pounds Occasionally (11-33%).
• Lifting between 50 to 75 pounds Occasionally (11-33%).
• Lifting over 75 pounds Rarely (1-10%).
• Exposure to extreme heat or cold Occasionally (11-33%).
• Exposure to loud noise Rarely (1-10%).