Quality Control Screener

About the role

The Quality Control Screener position is responsible for monitoring compliance with regulatory agencies and internal safety and health requirements, data collection, processing, record keeping, document management, and database systems management.

Responsibilities

• Assist and support quality assurance policies and procedures
• Interpret and implement quality assurance standards
• Evaluate the adequacy of quality assurance standards
• Devise sampling procedures and directions for recording and reporting quality data
• Review the implementation and efficiency of quality and inspection systems
• Plan, conduct, and monitor, and inspect service quality
• Document internal audits and other quality assurance activities
• Investigate customer complaints and non-conformance issues
• Collect, analyze, and compile statistical quality data
• Develop, recommend, and monitor corrective and preventive actions
• Prepare reports to communicate outcomes of quality activities
• Identify training needs and organize training interventions to meet quality standards
• Coordinate and support on-site audits conducted by external providers
• Evaluate audit findings and implement appropriate corrective actions
• Assure ongoing compliance with quality and industry regulatory requirements
• Confirm that Audit procedures are properly carried out and assigned work schedules are maintained
• Determine overall service quality by conducting and evaluating various audits related to services
• Resolve major quality problems at the Airport, warehouses, and Ramp areas as required
• Evaluate and take corrective action when necessary with regard to services at all levels of operations
• Educate and instruct employees on best practices
• Discuss process evaluation with operational management, make appropriate recommendations, and set a timetable for improvement and corrections
• Function as an information source for Cabin Services and other departments when critical quality issues arise
• Other duties may be assigned

Requirements

• Bachelor’s degree and/or relevant experience
• Must have aviation experience or relevant safety or quality service experience
• Proficiency in Microsoft Office Suite (PowerPoint, Word, SharePoint, and Advanced Excel Skill)

Skills

• Ability to speak and understand Spanish / English
• Strong Excel understanding
• Demonstrated ability to read and understand documented processes and procedures
• Excellent writing and communication skills
• Excellent organizational, analytical, and problem-solving skills
• Strong attention to detail
• Strong self-organization and self-management skills, with an emphasis on self-initiation and follow-through
• Must pass a pre-employment drug screen and background check

Physical Activities

The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to speak and be understood, hear, and comprehend the English language
• Stand for long periods of time
• Ability to lift approximately 70 pounds
• Ability to relocate in the event of an emergency
• Neat and professional appearance