Quality Control Representative

Job Details

• Perform jobsite inspections throughout division, organize and distribute to each jobsite
• Organize, record and distribute to each jobsite
• Participate in new community startup meetings with trade partners going over safety expectations as well as quality expectations
• Be familiar with the Taylor Morrison/Darling Safety Programs and assist builders with the proper implementation of the safety program
• Perform quality inspections on homes, compile reports, and re-walk the home as scheduled
• Work with trade partners regarding trends in deficiencies and trade issues in both safety and quality
• Be proficient in data entry into the BuildPro Warranty and Inspection System
• Should the need arise for you to help in the warranty department, demonstrate the highest standard of knowledge and customer satisfaction as a contact for our customers when they have warranty issues
• Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison’s One-Year Warranty Program
• Utilize Build-Pro to assist superintendents and sub-contractors with information retrieval
• Attend an OSHA 10-Hour Instruction Course
• You are willing to perform other duties as assigned

About the Role

This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Requirements

• High School Graduate and have a minimum of 3 years of current or recent experience in a customer service related position with 1-2 years experience in residential construction
• Excellent communication skills and ability to ensure customer satisfaction
• Computer skills and ability to adapt to company systems
• Possess time management skills
• Must be highly organized and detail oriented
• Problem solving ability
• Ability to multi-task and remain focused

Competencies, Behaviors & Attributes

• Reasoning/Conceptualization
• Ethics & Integrity
• Leadership
• Respectful
• Sense of Urgency
• Strategic Thinking

Physical Demands

• Must be able to remain in a stationary position up to 50% of the time
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Benefits

• Competitive Compensation
• Health Care - Medical/Dental/Visio n/Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Tuition Reimbursement
• Employee Home Purchase Rebate Program
• Home Mortgage Program
• Employee Assistance Program (EAP)