Quality Control Manager - Final Mile

About the Role

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing, and financially stable company dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services globally.

The Quality Control Manager is responsible for the overall quality of our Driver Fleet. This role includes performing site visits for claims, Independent Contractor job checks, and site visits for Meet Trucks. The position serves as the initial contact for all claims and interacts with insurance companies.

Responsibilities

• Perform site visits to assess property damage and track accordingly.
• Negotiate appropriate settlements with customers for damage.
• Organize all repair plans and follow up to ensure completion.
• Report any claims that exceed deductible to Claims Manager.
• Work with Driver Trainer to develop onboarding processes and plans for all new independent contractors.
• Provide training to Independent Contractors on how to install new products properly.
• Perform Service Orders as needed.
• Do pre-site visits for MEET Trucks.
• Assess current contractors and teams and develop training as necessary.
• Assist with the recruitment and onboarding of new independent contractors.
• Initiate and maintain good relations with the sales team and customers/superintendents.
• Address and resolve concerns from superintendents.
• Complete Independent Contractor Drive-Behinds and Ride-Alongs and fill out all necessary paperwork.
• Call customers to complete Independent Contractor Performance Surveys and fill out all necessary paperwork.
• Maintain constant communication with Independent Contractors to ensure routes, deliveries, and Service Orders are on schedule.
• Track and address delays in stops with Independent Contractors.
• Complete deliveries and installs as needed.
• Provide on-site assistance to Independent Contractors to complete large installs.
• Ensure all escalated issues are resolved.

Requirements

• High School Diploma, GED, or equivalent required; relevant experience may substitute for education.
• Four-year college degree in Construction Management, Business, Supply Chain Logistics, or related field preferred but not required.
• Minimum of two years’ experience in the transportation, logistics, customer service, or related industry.
• Minimum two years’ experience with appliance installation and delivery.
• Valid state driver’s license required.
• Must carry and maintain a valid auto insurance policy.

Skills

• Thorough knowledge of Microsoft Excel, Outlook, and Word.
• Customer service mentality.
• Ability to manage time effectively and consistently meet deadlines.
• Ability to work in a team environment and demonstrate flexibility and patience.
• Ability to represent the company in a professional manner.
• Excellent organization, communication, and problem-solving skills.
• Ability to work under minimal supervision with a strong sense of self-motivation.
• Ability to lead and manage a team.
• Ability to sufficiently read, speak, and write English to understand and give directions, and to complete paperwork accurately.
• Ability to operate a variety of standard office equipment and perform data entry and typing functions.

Physical Demands

• Work is primarily performed in a climate-controlled environment; occasionally requires work in a non-climate-controlled warehouse or outside environment.
• Requires sitting, walking, and standing; occasionally requires bending and stooping.
• Occasionally requires standing and walking for long periods of time.
• Ability to lift and stack items weighing up to 30 pounds overhead, and lift and stack items weighing up to 65 pounds to chest height and carry them a distance of fifty feet.
• Occasional ability to climb ladders, stairs, and ramps and perform generally heavy labor in various weather conditions and temperatures.
• Requires the use of hands to control or feel objects and utilize repetitive movements when entering data.
• Requires clear speech communicated to others and understanding the speech of another person.
• Requires the ability to see details of objects within close range.

Reasonable accommodation may be made available to individuals with disabilities to perform essential functions of this position.

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching.
• Weekly pay for hourly-paid employees; biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays.
• A tuition reimbursement plan where employees are encouraged to continue their education and development.

For more information on our benefit offerings, please visit Suddath Careers and scroll down to view our employee benefits.