Quality Control Manager

About the role

The Quality Control Manager is responsible for auditing Paris Baguette's standards for all food, baked products, and beverages while ensuring all-around quality assurance across all cafes, with an emphasis on ensuring compliance to company policies and procedures, food safety standards, government regulations, and following up that we are using best practice standards and continually improving programs in place.

Responsibilities

• Champion adherence of all elements of the food safety and quality roadmap to ensure integration in all cafes
• Coach and advise cafe teams to ensure adherence to all Company standards regarding quality
• Monitor progress on opportunities and follow up with cafe teams to ensure corrective actions are taken to address issues where needed
• Partner with cafe production teams and district production managers to provide any necessary feedback to ensure consistency in production standards
• Address non-compliance concerns by supporting district managers and district production managers with follow up suggestions for corrective actions needed in cafes based on assessments and visits
• Support cafe production teams and District Production Managers by reinforcing updates and product specification changes as necessary
• Audit external suppliers for food safety, food quality, and ingredient specification compliance
• Inspect ingredients, packaging materials, and finished products for compliance with company standards and specifications
• Help conduct studies to identify problems, potential problems, or continuous improvement opportunities relating to food quality and food safety
• Utilize data collection, trend information, and analysis to drive continuous improvement
• Format and compose weekly, monthly and annual QC quality and food safety reports
• Performs other related duties and special projects as assigned

Qualifications

• Related bachelor's degree, preferably in Food Science, Engineering or Business Administration
• At least 1-2 years' relevant experience
• Knowledge of food production processes, sanitation, quality programs
• Knowledge of food production techniques, food microbiology and food sanitary safety practices and procedures
• Flexible, adaptive, upbeat, open and visible work style, with a successful track record of supporting operations leaders across a large geographically decentralized portfolio
• Passion for people — dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members and franchisee relationships
• Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment
• Ability to provide constructive feedback and recognition to every member of the organization, along with Franchisees, to ensure we have an open and transparent culture of high-performance standards
• High emotional intelligence with the ability to work with, and support diverse teams by being highly empathetic, intuitive, self-motivated and driven
• Team player who fosters a collaborative and engaged teamwork environment
• Brand Ambassador with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture
• Ability to commute to all current Corporate and Franchise locations, as well as proposed openings

Benefits

• Competitive compensation
• Free Cake for your Birthday
• Medical, Dental, Vision benefits
• 401K Retirement Plan
• Paid time off, paid Holidays
• High Performance Culture

Reports to: Director of Quality Control